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Advisory Service

Advisory ServiceThe WorkSafe Advisory Service offers:

  • answers to general occupational health and safety enquiries
  • advice to workers of their WorkSafe rights, including health and
  • safety and what to do if they are injured
  • employer advice on WorkSafe premium and WorkSafe policy issues
  • explaining return to work and rehabilitation rights and obligations
  • help to resolve worker, employer and service provider concerns with the WorkSafe scheme.
  • advice relating to Licence's to perform high risk work & Construction Induction
  • order and enquire about WorkSafe publications

Call Recording

As part of its commitment to providing high quality service to clients, injured workers, employers, stakeholders and members of the public, WorkSafe may record incoming telephone calls to its Advisory Service. This helps identify ways that WorkSafe can improve its services to you. Incoming calls only will be recorded/monitored for:

  • employee training,
  • reporting on the types and numbers of enquiries we receive
  • service improvements

We respect your personal information and take steps to protecting it in accordance with WorkSafe's Privacy Policy.

Telephone recordings are securely stored and archived for up to 2 years.

You can request access to the personal information we hold about you. If you have any queries about our privacy policy or to access your personal information held by WorkSafe please contact the Freedom of Information team.

You can contact us by telephone toll-free in all parts of Victoria by
calling 1800 136 089 or (03) 9641 1444 or email

WorkSafe Advisory ServiceGPO Box 4306
Melbourne VIC 3001