Assessing A Claim

There are times when a WorkSafe Agent will need to undertake further investigation to properly assess a claim. This includes:

The injured worker being assessed by an independent medical examiner
An external investigator providing a written report on the circumstances surrounding the injury including statements from the worker, employer and any witnesses.

While a claim is being assessed, the employer is under no obligation to make compensation payments.

Next steps

If the claim is accepted, the employer will be requested to make payments.

If the claim is rejected, the injured worker can have the decision reviewed.

The WorkSafe Agent has 28 days from the day they receive the claim.