WorkSafe Agents are organisations appointed by WorkSafe to manage employers' WorkCover insurance and injured workers' compensation claims.
These organisations perform most of the functions associated with premium and claims management. They also provide advice to help injured workers return to work.
|Agent Name||Postal Address||Phone & Fax Number|
|Allianz Australia Workers' Compensation (Victoria) Limited||
GPO Box 80 Melbourne|
1800 240 335|
P 03 9234 3800
F 03 9234 3433
|CGU Workers Compensation (Victoria) Limited||
PO Box 2090S Melbourne|
1800 066 204|
P 03 8630 1000
F 03 8804 9406
|EML VIC Pty Ltd||GPO Box 4695 Melbourne VIC 3001||
1800 365 842
P 03 7000 0700
F 03 7000 0701
|Gallagher Bassett Services Workers Compensation Vic Pty Ltd||Locked Bag 3570, GPO Melbourne, VIC 3001||
1800 774 377|
P 03 9297 9000
F 03 8623 9701
GPO Box 751, Melbourne|
1800 801 070|
P 03 9947 3000
F 1300 572 500
Employer Transfer Freeze
The Agent panel above came into effect on 1 July 2016 following a recent tender process. To ensure stability in the workers' compensation scheme during the transition period, there is currently a short-term freeze on employers transferring their WorkCover insurance policies between Agents. WorkSafe will review the freeze in August 2016.
For more information about the transfer freeze please refer to this fact sheet.
Find more information about what the 1 July 2016 changes to WorkSafe's Agent panel mean for you:
Performance of WorkSafe Agents
The WorkSafe monitors and evaluates the performance of all WorkSafe Agents to ensure that our clients receive a high level of service.
Some of the key measures to assess Agents' performance include:
- Claims management
- Return to work
- Level and quality of service
Recent performance of all Agents is available.