WorkCover Agents

WorkSafe AgentsWorkSafe Agents are organisations appointed by WorkSafe to manage employers' WorkCover insurance and injured workers' compensation claims. 
These organisations perform most of the functions associated with premium and claims management. They also provide advice to help injured workers return to work.

Changes to WorkSafe's Agent panel from 1 July 2016

Following a recent tender process, WorkSafe's panel of Agents will change on 1 July 2016. The new Agent Panel will comprise:

  • Allianz Australia Workers' Compensation (Victoria) Ltd
  • CGU Workers Compensation (Vic) Limited
  • EML VIC Pty Ltd
  • Gallagher Bassett Services Workers Compensation Vic Pty Ltd
  • Xchanging Integrated Services Victoria Pty Ltd

The current Agent panel (details below) will remain in effect until 4pm on 30 June 2016.

Fact sheets

Find more information about what changes to WorkSafe's Agent panel mean for you:

Employer Transfer Freeze now in place

To ensure stability in the workers' compensation scheme during the transition period over the coming months, WorkSafe has applied a short-term freeze on employers transferring their WorkCover insurance policies between Agents. The freeze will take effect from 4 April 2016 and WorkSafe will review the freeze in August 2016. 

For more information about the transfer freeze please refer to this fact sheet.

Current WorkSafe agents

The current Agent panel will remain in place until 4pm on 30 June 2016.

Agent Name Postal Address Phone & Fax Number
Allianz Australia Workers' Compensation (Victoria) Limited GPO Box 80 Melbourne
VIC 3001
1800 240 335
P 03 9234 3800
F 03 9234 3433
CGU Workers Compensation (Victoria) Limited PO Box 2090S Melbourne
VIC  3000
1800 066 204
P 03 8630 1000
F 03 8804 9406
Gallagher Bassett Services Workers Compensation Vic Pty Ltd Locked Bag 3570, GPO Melbourne, VIC 3001 1800 774 377
P 03 9297 9000
F 03 8623 9701
QBE Workers Compensation (VIC) Limited GPO Box 4725 Melbourne
VIC 3001
1800 817 820
P 03 9246 2444
F (Claims) 1300 793 521
F (Premium) 1300 793 524
Xchanging GPO Box 751, Melbourne
VIC 3001
1800 801 070
P 03 9947 3000
F 1300 572 500

Performance of WorkSafe Agents

The WorkSafe monitors and evaluates the performance of all WorkSafe Agents to ensure that our clients receive a high level of service.  

Some of the key measures to assess Agents' performance include:

  • Claims management
  • Return to work
  • Level and quality of service

Recent performance of all Agents is available.