Support centre

Claim Enquiries

Support Centre - Claim Enquiries Close

Most popular questions

Communicating Occupational Health And Safety Across Languages - Compliance Code

  • /wps/wcm/connect/1280b0804071fb51b16dffe1fb554c40/Communicating+across+languages+CC.pdf?MOD=AJPERES
    Document Type: Compliance Code
    Keycode: WCC003/01/07.08 - web only
    Industry: General, 
    Category: Communicating Across Languages, 
    Current Version: 1.0
    Date First Published: 18 September 2008
    Summary: The purpose of this compliance code is to provide practical guidance to help employers comply with duties for communicating occupational health and safety (OHS) across languages. This compliance code replaces Code of Practice No.16 (1992) Provision of Occupational Health and Safety Information in Languages Other Than English.

This compliance code covers workplaces with employees whose language skills require the use of languages other than English to understand information, receive training and participate in consultation. Practical guidance is given on:

  • identifying language groups within the workforce
  • techniques for communicating across languages
  • suitable approaches to providing information and undertaking consultation
  • using translators, interpreters and bilingual staff
  • effective ways to provide training