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Recovery team

It can take a network of support to help injured workers get back on track.

So if you've been injured at work, contact the Victorian WorkCover Authority (VWA) for advice and guidance.

From general practitioners, physios and case managers to return to work coordinators, Victoria's WorkCover scheme supports a network of experts that offer services and advice to help injured workers and their employer.

It doesn't matter who you are, or what happens, we've got you covered.

For advice and guidance on the return to work processes, please call the VWA Advisory Service on 1800 136 089.

Have you been injured at work or are you an employer with an injured worker? Find out more about what to do.

Meet some of the recovery team

Photo portrait of Luke Photo portrait of Lizabelle Photo portrait of Brentton Photo portrait of Robyn Photo portrait of Renee Photo portrait of Harry

Luke, VWA Advisor 

Lizabelle, VWA Advisor

Brentton, Case Manager

Robyn, GP

Renee, Return to Work Coordinator

Harry, Physiotherapist

Luke – VWA Advisor

I'm a support for many different stakeholders, not just the injured worker, but also the employer and the service providers.

We speak to people that have been injured at work and it's a new process to them. We use the knowledge we've built during many years, so by passing on our knowledge of the process it really helps people with what they need to do and where they need to go.

Lizabelle – VWA Advisor 

As Advisors, we provide guidance to injured workers and their employers when they seek to understand the legislation, their rights and their obligations.

It's not easy for anyone to be injured and away from work. Offering my expertise and experience in a way that encourages the earliest return to work really brings me a lot of satisfaction. If I feel I've made a difference, and if I know I've helped someone who needed some practical direction, then I'm very happy.

Brentton – Case Manager

I help everyone understand the important role they play in the process, and I work with the different parties to overcome barriers that might be getting in the way of a return to work.

If a return to work is going to be sustained, it is really important that the work being provided to the injured worker is good work. Duties need to be meaningful and suitable and the injured worker must feel supported while performing them. As a Return to Work Case Manager, I try to educate employers to ensure the return to work will be successful.

Robyn – GP

I assess injured workers and establish an accurate diagnosis, and discuss and negotiate with the worker an evidence-based management strategy focusing on functional recovery, which includes return to work.

Work has an important role in the rehabilitation of the injured worker, and a return to work as soon as safely possible promotes a timely recovery.

When a person sustains a work injury and is off work for any period of time, this can adversely impact on the person's self-esteem and self-confidence, because they don't have those social supports that they do at work.

Renee – Return to Work Coordinator

I help facilitate return to work by offering suitable and alternative employment and support the injured worker through the process to return to safe work. I can also assist treating practitioners to understand the workplace and what work we're offering to the employee.

Employees are such valuable assets and a safe return to work is better than no return to work. So even if an employee can only do some of their job, it's better than doing none of their job because the asset of the person being there and their knowledge is worth its weight in gold. Plus returning to work helps injured workers to return to some sort of normality.

Harry – Physiotherapist

An injured worker would usually see me if they had sustained a musculoskeletal injury at work, with low back injuries being the most common.

As a physiotherapist, I work as part of the team, that includes doctors and employers, to assist injured workers getting a full recovery and getting back to normal as quick as possible. I see return to work as part of my treatment, not as a goal of my treatment; there's a lot of benefits with work including physical, psychological and social benefits.