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Changing WorkCover agents

It is WorkSafe's policy to allow employers to change the agent managing its WorkCover insurance once during a 12 month period.

Employer transfer freeze

WorkSafe's Agent panel came into effect on 1 July 2016 following a recent tender process. To ensure stability in the workers' compensation scheme during the transition period, there is short-term freeze on employers transferring their WorkCover insurance policies between agents. WorkSafe will review the freeze in August 2016.

For more information about the transfer freeze please refer to this fact sheet

WorkSafe objectives

When an employer changes agents, WorkSafe's overall objective is to accommodate agent requirements while ensuring that a high quality of service to both the worker and employer is maintained (In particular payments of weekly compensation and the management of any conciliation or legal activity).

Existing employers

Should an employer choose to change agents, it may do so only once in a 12 month period. After changing agents an employer must remain with that agent for a period no less than 12 months.

On or at any time after the minimum 12 month period, the employer may elect to once again change agents.

New employers to the scheme

After an employer's registration has been completed, that employer cannot change agents for either a minimum of 12 months from the date of registration with the original agent, or until the end of the current financial year.

If an employer chooses to change agent at the end of the financial year, it cannot change agents again until a minimum period of 12 months registration with the current agent has elapsed.

Once the minimum 12 month period with the agent has elapsed, the employer may elect to change agents on, or at any time, after the expiry of that period.

Employers with cover notes

If an agent has issued a cover note to an employer, the employer is not obliged to take out WorkCover insurance with that particular agent. The employer may elect to register for WorkCover insurance with another agent, at which stage the above 'new employer' policy applies.

In such cases, where the employer elects to register with an agent other than the agent who issued the cover note, the agent responsible for issuing the cover note should cancel it.

Outstanding premium payment

When changing agents, an employer must not owe any outstanding premium payment (annual or installment) to the current agent.

Time frames for transferring to another agent

The effective transfer date for employers will be the first day of every month. However, the new agent the employer has chosen to transfer to must ensure that transfer requests are received by the employer's current agent at least five working days before the first day of each month.

Requests for an employer transfer

Requests from employers for a change in agent must be in writing and must be signed by a duly authorised employee of the employer. Requests should be made directly to the new agent.

Obtaining quotes for WorkCover insurance

The nature of the calculation of WorkCover insurance in Victoria means that there will be no difference in the cost of WorkCover insurance from one agent to the next. Given this, and the legal requirement for employers to register for WorkCover insurance in Victoria if they meet the threshold established by the Workplace Injury Rehabilitation and Compensation Act, Agents will not provide quotes on the possible cost of WorkCover insurance.

Employers will be provided a Premium Notice based on the information they provide on registration. If they disagree with the calculation of their insurance premium then employers have the right to request a review. More information on requesting a Premium Review is available from the Premium Review page.