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Internal and VCAT review of inspectors' decisions

Internal review of inspectors' decisions

Under Victorian workers compensation legislation, occupational health and safety legislation, dangerous goods legislation and equipment (public safety) legislation, an eligible person can ask WorkSafe to review a range of decisions made by its inspectors. Such decisions are referred to as 'reviewable decisions' and include refusal to make a reviewable decision. Internal Review of such decisions is a prerequisite to seeking external review. 

The review function is managed by the Internal Review Unit (IRU) which is designed to provide an accessible, timely and transparent decision making process. Internal review is also intended to improve WorkSafe's decision making processes and provide stakeholders with greater confidence in its decisions. 

For further information download the following documents.

Occupational Health and Safety inspector decisions

Return to Work inspector decisions

Licensing decisions

Guidance principles

The IRU uses Guidance principles to promote transparency and consistency in its decision making.

Internal review applications can be hand delivered between 8.30 am and 5.00 pm Monday to Friday to the Internal Review Unit, Level 18/460 Lonsdale Street Melbourne, lodged by fax or email (see below), or mailed to:

Internal Review Unit
WorkSafe Victoria
GPO Box 4306
Melbourne VIC 3001

You can contact the Internal Review Unit by:

Telephone: (03) 8663 5450

Fax: (03) 8663 5451


Internal review statistics

You can view statistics about the numbers, types and outcomes of internal review applications:

Download the latest review statistics

External review of WorkSafe's decisions by the Victorian Civil & Administrative Tribunal (VCAT)

Once IRU has made a decision on an internal review application if you are an eligible person and disagree with that decision (or the IRU failed to make a decision in the statutory time frame) you have a right to apply to the Victorian Civil & Administrative Tribunal (VCAT) for external review. Usually, an application to VCAT must be made within 14 days from the date you become aware of the review decision.

There are also a number of other reviewable decisions of the Authority which cannot be internally reviewed, but which are reviewable by VCAT. You can find more information about VCAT and its role on its website:

Victorian Civil & Administrative Tribunal (VCAT)

Other WorkSafe matters and activities

The IRU only looks only at specific inspector decisions - it does not deal with complaints about conduct of inspectors or other staff or broader health or safety issues or return to work issues.

If you want to contact WorkSafe Victoria about matters other than internal review of an inspector's decision:

  • for occupational health and safety matters you can contact the Executive Director WorkSafe Victoria, WorkSafe Victoria, GPO Box 4306 Melbourne 3001, by fax 9641 1711 or e-mail to
  • for return to work matters, you can contact the Director, Return to Work Division, Injury Support & Service, WorkSafe Victoria, GPO Box 4306 Melbourne 3001, by fax 9641 1772 or e-mail to

WorkSafe is a trading name of the Victorian WorkCover Authority.