Prevention and management of aggression in health services - A handbook for workplaces

• Prevention and management of aggression in health services - A handbook for workplaces (PDF 2593kb)
  Document Type: Publication
  Keycode: VWA1158/01/06.08
  Industry: Health and Aged Care Sector 
  Category: Occupational violence 
  Division Author: Kathleen Canham
  Current Version: 1.0
  Date First Published: 17 September 2008
  Summary: This handbook provides a framework to identify, prevent and manage aggression and violence in health industry workplaces. Based on risk-management processes, effective consultation, documentation monitoring and evaluation, this handbook will help health services establish and maintain an effective workplace aggression and violence prevention and management program. The main focus of the handbook is to prevent client-initiated violence; however, some measures and tools in this handbook are also suitable for aggression from family members or the general public.

About this publication

This handbook provides a framework to identify, prevent and manage aggression and violence in health industry workplaces. Based on risk-management processes, effective consultation, documentation monitoring and evaluation, this handbook will help health services establish and maintain an effective workplace aggression and violence prevention and management program. The main focus of the handbook is to prevent client-initiated violence; however, some measures and tools in this handbook are also suitable for aggression from family members or the general public.

This resource should be used by managers, OHS committees and health & safety representatives (HSRs).