Fix

In most workplaces a combination of solutions is needed to manage the risks of working alone (eg combine two technique such as establishing mobile phone contact with a person as well as ensuring staff are trained to deal with aggressive clients). Some possible solutions include:

Buddy system

Some jobs present such a high level of risk that employees should not be required to do the work alone. Occupations with a high risk of violence fall into this category (eg money collection).

Environmental design

Workplaces and their surrounds can be designed to reduce the likelihood of violence. Environmental design features include:

• controlling access through installing effective barriers
• set ups in client consultation rooms
• increased visibility
• CCTV.

Design solutions need to be tailored to the specific workplace.

Communication or location systems

Systems that can quickly locate employees or enable quick communication will help in directing assistance. The Occupational Health and Safety Regulations 2007(section 3.4.16) require employers to maintain continuous communication with employees working in the isolated environment of a confined space. Mine operators must also have means for constant communication with an employee who is working alone at an isolated location at a mine.

Some examples of communication or location systems are mobile or radio communications and global positioning systems (GPSs). The technology selected must always be supported by the infrastructure (eg not all rural areas have adequate coverage for all mobile phone technologies).

Alarms such as panic buttons can also notify authorities of workplace emergencies.

Movement records

Knowing where employees are expected to be can assist in managing risks. Examples are call in systems with supervisors or colleagues or using whiteboards at a base.

Training

Employees who deal with potentially violent clients alone need appropriate training. Employees in remote locations also need training in first aid.

Knowledge sharing

Local, industry or client specific knowledge on where hazards and risks may arise assists with good OHS planning. Databases, briefings and log books can all help in making sure that knowledge is shared between employers and employees.