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• • Claims process following an injury
  • Your rights & responsibilities
  • Online Claims Manual
  • Compensation & entitlements

The claims process for employers

If an injury occurs at your workplace, there are some immediate actions that should be taken by you and your workers.

• What to do if worker is injured, a guide for employers

The following list outlines your basic obligations as well as providing you with some practical information that may help you through the claims process.

1. Record the injury or illness in your register of injuries

The worker's injury should be recorded in your workplace's register of injuries. This should be done by the injured worker, or someone on their behalf. 

• Reporting an injury in your register of injuries

2. Notify WorkSafe of the incident

If there’s been a workplace incident that causes, or could have caused, serious injury or death, you must notify WorkSafe immediately on 13 23 60.

You must not interfere with the scene of the incident, except to:

• Help an injured person.
• Protect someone whose health or safety is at risk.
• Prevent further injury.

You must also send a written record of the incident to WorkSafe within 48 hours, and keep a copy in your records for five years. 

• WorkSafe incident notification form

3. Stay in touch with the injured worker

If the injured worker needs to take time off work, ensure you stay in touch with them while they are away, as it can be beneficial to their recovery to feel that they have not been forgotten.

4. Lodge claims as soon as you can

If the injured worker wishes to make a claim, they will need to complete the Worker's Injury Claim Form and give it to you to complete the Employer section.

You need to acknowledge receipt of the form in writing. This can be done by giving the worker a copy of the claim form when you have completed your section.

You also need to complete an Employer Injury Claim Report.

Submit the following documentation to your WorkSafe Agent:

• Worker's Injury Claim Form.
• Employer Injury Claim Report.
• Injured worker's medical certificate.
• Any other relevant documentation, like medical expenses.

This must be done within 10 days if:

• Medical expenses are likely to exceed $610*.
• Medical expenses are not likely to exceed $610* but you have not paid and do not intend to pay the expenses, pending a decision on the claim by WorkSafe.
• Any time off work is required.

If the claim is for medical expenses only and is not likely to exceed $610* and you have paid, and intend to keep paying the expenses, the claim can be submitted at no greater than three month intervals. 

If you receive a form which does not have all the information filled in by the worker, you should still forward it to your WorkSafe Agent.

Electronic lodgement 

You can lodge the claim forms electronically.  

Once you have scanned all the claims documentation, you can submit them online through your WorkSafe Agent.

• Allianz
• CGU
• Gallagher Bassett Services
• QBE
• Xchanging

Once you have submitted the claim forms your WorkSafe Agent will contact you to discuss the claim.

5. Provide the worker with relevant return to work information

At the point you know a worker is injured and can't work, it is important to provide them with return to work information

• Returning to work information for employers and workers

Don’t ignore the early signs of injury or illness

If you or your workers notice the early signs of a work-related injury or illness, timely action and treatment may prevent it from getting worse.

Your liability

You are liable to pay weekly payments for the first 10 days an injured worker is absent and the first $610* of medical and like services, unless you have elected the excess buyout option in your WorkSafe insurance.

If you do not agree with the claim, or have information that may affect the claim, you should forward the information to your WorkSafe Agent.

* Indexed annually - Figure correct as at 1 July 2011.