Compensation for treatment expenses

On this page
  1. List of services that you can access without a referral
  2. List of services that need a medical practitioner referral
  3. List of services that need your WorkSafe agent's approval
  4. Information about payment for your treatment

If you have a work-related injury or illness, you may be entitled to compensation of the associated treatment expenses. WorkSafe can pay the reasonable costs of approved services.

You can choose which healthcare provider you use, as long as they meet the requirements of Victorian workers compensation legislation.

Services you can access without a referral

After a workplace injury or illness you may need fast access to healthcare services to help you recover and return to work.

You can access these services without a referral or initial approval from your WorkSafe agent:

  • Ambulance
  • Chiropractic
  • Dental services
  • Family counselling
  • MRI scan
  • Optometry
  • Osteopathic
  • Physiotherapy
  • Podiatry.

Services that require a referral

WorkSafe may also pay for other healthcare services that you can access with a medical referral or with approval from your WorkSafe agent.

Medical practitioner referral required
  • Acupuncture
  • Audiology
  • Dietetics
  • Exercise physiology
  • Household help
  • Grief and loss counselling
  • Naturopathy
  • Nursing
  • Occupational therapy
  • Psychology
  • Remedial massage
  • Social work
  • Speech pathology.
WorkSafe agent approval required
  • Attendant care
  • Aids and appliances
  • Community access
  • Child care
  • Car modifications
  • Elective surgery
  • Equipment
  • External case management
  • Hearing device
  • Home exercise equipment
  • Home modifications
  • Gym or swim programs
  • Implantable pain therapy
  • Network occupational therapy
  • Network psychology
  • Pain management program
  • Network pain management program
  • Private psychiatric hospital
  • Removalist costs
  • Respite care.

Multiple treatments

WorkSafe will only fund one type of physical treatment (physiotherapy, osteopathic or chiropractic) at a time because it's difficult to effectively measure the benefits and outcomes of the treatments when delivered at the same time.

If a healthcare provider is registered with WorkSafe for more than one type of service (eg acupuncture and remedial massage) WorkSafe will only pay for one of the treatments on the same day.

Making decisions

When making decisions about the payment of your treatment, your WorkSafe agent will consider all available information including:

  • medical certificates
  • reports from treating health practitioners
  • your individual needs and circumstances at the time of the request
  • the nature and benefit of the treatment
  • whether the service has been approved by WorkSafe and whether the service provider is appropriately registered
  • Whether the cost of the service is reasonable.

WorkSafe agents must provide you with clear reasons for their decisions about the treatment services they approve.

Reimbursement for costs

WorkSafe prefers that your healthcare provider invoices your employer or your WorkSafe agent directly. Talk to your WorkSafe agent or employer to determine who your provider should invoice. WorkSafe will only pay for the approved cost of treatment.

If you choose to pay an account at the time of the service, then you should be reimbursed within 30 days from the time your WorkSafe agent receives your receipt. You need to send your receipts to your employer or WorkSafe agent within six months of the treatment.

Please note that payment of the reasonable costs of services does not necessarily mean payment of the full costs. In some cases there may be a gap between what the provider charges and what WorkSafe will pay.

Network providers

Network providers are healthcare providers who specialise in the treatment of injured workers and are contracted by WorkSafe. Talk to your WorkSafe agent about finding a network provider. Network providers will not charge fees above WorkSafe's approved costs.

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