WorkSafe Advisory Service

The WorkSafe Advisory Service offers:

  • answers to general occupational health and safety enquiries
  • advice to workers of their WorkSafe rights, including health and safety and what to do if they are injured
  • employer advice on WorkSafe premium and WorkSafe policy issues
  • advice about return to work and rehabilitation rights and obligations
  • help to resolve worker, employer and service provider concerns with the WorkSafe scheme
  • advice about licences to perform high risk work & Construction Induction
  • WorkSafe publications order requests.

Call recording

Incoming phone calls to the Advisory Service may be recorded to make sure we're providing high quality service and identify ways to improve. Incoming calls are only recorded or monitored for:

  • employee training
  • reporting on the types and numbers of enquiries we receive
  • service improvements.

Recordings are stored securely and archived for up to two years. Your personal information is protected in accordance with WorkSafe's privacy policy and you can request access to the personal information we hold about you. 

If you have any questions about our privacy policy or to access your personal information contact the Freedom of Information team on 1800 136 089 or email

WorkSafe Advisory Service
GPO Box 4306
Melbourne VIC 3001

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