Shop no further: Solutions, tools and practical advice for preventing mental injury in retail

A webinar with Garry Terrill (Australian Retailers Association), Mark Oostergo (Communicorp Group) and Ash Braybrook (Shop, Distributive & Allied Employees' Association).
Date and time

Monday 26 Oct 2020 at 9:00am to 9:45am


Webinar (online event)

Event details

The retail industry has been hit hard by COVID‐19 restrictions. Some workers have been busier than ever operating at the front line while others have been impacted by store closures and job loss. Now more than ever workplace mental health is crucial for all workers. Hear from a panel of experts who are connecting retailers, finding local solutions and creating sector‐wide change to improve the mental health and wellbeing of retail workers across the state. Take away tailored tools, information and the step by step WorkWell Toolkit approach for taking action to build the mental health of your retail workplace.


  • Garry Terrill, Australian Retailers Association
  • Mark Oostergo, Communicorp Group
  • Ash Braybrook, Shop, Distributive & Allied Employees' Association
Garry Terrill

Garry Terrill - Chief Operating Officer, Australian Retailers Association

Garry Terrill, Chief Operating Officer, Australian Retailers Association Garry applies his breadth of industry knowledge to bring relevance to the relationships that are managed by the Retail Institute with industry. Leading the development of the Retail Institute relationships with industry and stakeholders has resulted in the high levels of growth and sustainability of the business. Garry works closely with government bodies and industry partners to ensure the Retail Institute offer remains relevant, compelling and well understood. His focus is to support the growth of the Retail Institute to deliver skills and career pathways within its membership to both owners and employees. Garry has worked in the VET sector since 2005, specialising in developing retail skills and employment opportunities with small to large sized retail employers nationally across a wide range of industry categories in the area of preemployment and existing workers.

Mark Oostergo - General Manager and Principal Psychologist, Communicorp Group

Mark Oostergo has a broad background beginning his career serving nearly a decade in the Australian Army as a Psychology Officer. This provided him the opportunity to provide individual, team, and organisational psychological intervention both in Australia and overseas on operations. During this time, Mark also had the privilege of working with Australia’s elite special forces in human performance, selection, workplace mental health, and resilience. Mark concluded his career in the military as the commander of a health centre with over a hundred staff across multiple allied health professions. He was awarded an Australian Defence Force Gold Commendation for his motivational and supportive leadership in this role.Mark has also worked across industry in human factors, human performance, workplace mental health, and executive leadership development. He has extensive experience in selection protocols, organisational and occupational assessments, and providing practical psychological advice to senior executives. He has a passion for delivering tailored workplace interventions to promote positive mental health to create a flourishing work environment. Mark has had the privilege of working with high performing individuals and teams in healthcare, elite sports, the corporate sector, police and emergency services, and large government departments. This has included NAB, QLD SERT, Charles Gardiner Hospital, Australia Post, CBA, and Defence Science and Technology Organisation. Mark has a strong passion for providing organisational interventions that aim to improve well‐being and performance in the workplace. He takes a practical and applied approach to psychology and communicates it in a way that is easily accessible.

Ash Braybrook - Health and Safety Officer, Shop, Distributive & Allied Employees' Association (Victorian Branch)

Ashleigh Braybrook has been working in the Union movement for the past 4 years, with a particular focus on Occupational Health and Safety in the last 18 months. Ash provides crucial support to SDA organisers, members, and particularly HSRs and sits on multiple Stakeholder Reference Groups for WorkSafe. He carries an ARREO certificate. Ash is also a qualified P‐12 teacher, with specialisation in English and Humanities.