Work-related violence in community care

A webinar with Dr Robyn Miller (Mackillop), Michael Perusco (Berry Street), Natasha Williams (GenU) and Dr Anneke Jurgens (Melba).
Date and time

Wednesday 20 Oct 2021 at 12.00pm to 12.45pm


Webinar (online event)

Event details

Occupational violence and aggression is an ongoing concern in the community care industry, and often it is seen to be 'part of the job'. In this session we hear from employers within the disability and residential care sectors talk about the impact of occupational violence and aggression in workplaces and their approaches to prevention.


  • Dr Robyn Miller, MacKillop Family Services
  • Michael Perusco, Berry Street
  • Natasha Williams, GenU
  • Dr Anneke Jurgens, Melba
headshot of Dr Robyn Miller

Dr Robyn Miller - Chief Executive Officer, MacKillop Family Services

Dr Robyn Miller is a social worker and family therapist with over 30 years experience in the community sector, government and child protection. She was a senior clinician and teacher for fourteen years at the Bouverie Family Therapy Centre, and part of an innovative team working with families who have experienced trauma and sexual abuse. From 2006-15 Robyn provided professional leadership as the Chief Practitioner within the Department of Human Services in Victoria, and has also worked as a consultant with the Royal Commission into Institutional Responses to Child Sexual Abuse.

Robyn is the CEO of MacKillop Family Services, one of the largest providers of specialist services to vulnerable children, young people and families in Victoria, NSW, ACT and Western Australia.

headshot of Michael Perusco

Michael Perusco - Chief Executive Officer, Berry Street

Michael Perusco commenced as CEO of Berry Street in February 2018 – the 28TH CEO since Berry Street's establishment in 1877. Michael has had extensive experience working in senior leadership roles and has been CEO of the St Vincent de Paul Society NSW and Sacred Heart Mission in Victoria. He has also worked at the Department of Prime Minister & Cabinet leading the social inclusion agenda, not for profit reform agenda and other social policy areas. Michael is a member of the Victorian Government's Roadmap for Reform Ministerial Advisory Group and the Aboriginal Children's Forum and is on the Board of the Federal Government's Australian Institute of Health and Welfare and the Centre for Excellence in Child and Family Welfare.

Natasha Williams

Natasha Williams - Executive General Manager of Aged Care and Disability, genU

Natasha Williams is the Executive General Manager of Aged Care and Disability at genU Karingal St Laurence (genU). Natasha has worked for genU for the past eight years and is an experienced leader and manager in the disability and aged care sectors. She has previously worked in various senior management roles specifically in the disability accommodation services area with the State Government for over 20 years. Natasha is passionate about ensuring people of all abilities and all ages, have the same access and opportunity to life as others. Natasha has a personal experience with disability which supports her authentic leadership style especially when it comes to problem solving in the disability and aged care sectors.

headshot of Dr Anneke Jurgens

Dr Anneke Jurgens, General Manager Practice, Quality and Safeguards, Melba Support Services

Dr Anneke Jurgens is a psychologist with over 14 years' experience in the disability sector, working as a senior practitioner, positive behaviour support practitioner, quality manager, researcher, and disability support worker.

Anneke currently leads a team of specialist practitioners at Melba Support Services, with a focus on policy matters, service effectiveness, and front-line practice that supports quality of life outcomes for people with disability, eliminating restrictive practices and embedding a zero-tolerance approach.

Anneke has a particular interest in the interplay between policy and practice to systemically embed contemporary human rights-based positive behaviour support approaches to achieve individual outcomes. Anneke holds a Master of Psychology (Educational & Developmental)/Doctor of Philosophy, Postgraduate Diploma of Psychology and Bachelor of Arts.