Request a review of your premium

On this page. 
  1. About Premium Reviews
  2. Timelines
  3. What happens during a review?
  4. What happens following a review?

1. About Premium Reviews

If you think that your premium (or any penalty associated with your premium) is incorrect, you can request a premium review via a Premium Review Application Form.

A review can also be requested if you think a decision by a WorkSafe Agent to accept a workplace injury claim against your WorkCover Insurance is incorrect (subject to strict conditions – see details on the Premium Review Application Form).

To whom you submit your Premium Review Application Form will depend upon the matter you wish to have reviewed.

All requests for a review of your premium (or associated penalty) which have not arisen as a result of a WorkSafe Premium Compliance Audit should be submitted to your WorkSafe Agent in the first instance. Also, a request for review of estimated future costs of workplace injury claims should be firstly submitted to your WorkSafe Agent.

If you are requesting a review of:

a) your premium (or associated penalty) which has resulted from a WorkSafe Premium Compliance Audit; or
b) the acceptance of a workplace injury claim; or
c) a recent formal decision by your WorkSafe Agent in respect of premium related matters;

then you should submit your request for review directly to WorkSafe's  Premium Review Team. Requests received from third parties representing employers must include a letter of authority from the employer to act on their behalf.

While your request for review is being considered you are still required to pay any monies owing on your premium account or adhere to any claim matters by their applicable due dates. Failure to pay amounts owing on time may result in late payment penalties being imposed by your WorkSafe Agent.

2. Timeframes

If you think that your premium has been calculated incorrectly and/or that the amount of a premium penalty is excessive, then your review request must be submitted within 60 days after the date of service of the premium notice or penalty notice that is relevant to your objection. Please note that WorkSafe can only adjust premiums for an employer for the current financial year in which the review request is lodged and the previous four completed financial years.

If you consider that a workplace injury claim has been incorrectly accepted against your WorkCover Insurance registration, then your review request must be submitted within 60 days of receipt of the decision to accept the claim.

If you wish to request a review of a claim's estimated future cost, this request must also be made within 60 days of receiving the annual Claims Statement issued by WorkSafe.
If you wish to request a review of a formal WorkSafe Agent review decision, where the WorkSafe Agent has formally reviewed the matter previously, these must be lodged with WorkSafe within 28 days of the WorkSafe Agent decision.

Any valid review request will be formally acknowledged within 10 days and will normally be processed within 90 days from receipt by WorkSafe. Any invalid review request will be formally declined within 28 days of receipt by WorkSafe.

3. What happens during a review?

a) A Premium Review Officer from WorkSafe will contact you and may need to obtain additional information to assist in the decision making process. In some matters, it may be appropriate to arrange a site visit. It is important that you cooperate with the entire process.
b) The Premium Review Officer may also contact your WorkSafe Agent and/or the Premium Compliance Branch of WorkSafe to obtain information available on their records.
c) Whilst your application for a review may be lodged in relation to a specific concern, the Premium Review Officer may consider all necessary and associated issues to determine if your premium is correctly calculated.
d) Once the Premium Review Officer has all the available and relevant information at their disposal, they will consider this against your review request and a decision will be made.
e) You will be notified of WorkSafe's decision in writing. A copy of this decision will also be sent to your WorkSafe Agent so they can make any necessary adjustments.

4. What happens following a review?

If you are not satisfied with the outcome of the review you may decide to seek independent legal advice. There are two avenues of recourse following a formal Premium Review Determination (premium or penalty disputes) or Premium Review Decision (claim acceptance disputes) issued by the Premium Review Team of WorkSafe:

a. The Supreme Court of Victoria (Supreme Court)

You may appeal a Premium Review Determination or a Premium Review Decision to the Supreme Court following the issue of such decision or determination or on a point of law following a formal review by the Victorian Civil Administrative Tribunal (VCAT).

b. Victorian Civil Administrative Tribunal (VCAT)

You can make an application to VCAT for a review of a Premium Review Determination by WorkSafe within 60 days of the date of that determination. Please note that an application to VCAT is only possible in relation to premium/penalty disputes that relate to the 2014/15 premium period and onwards. Any premium or penalty disputes that are associated with the 2013/14 year (and prior) can only be heard via appeal to the Supreme Court.  

The process for applying to VCAT for a review is explained and the required form available on the VCAT website.

For information about requesting a review of your premium, contact your WorkSafe Agent or call the WorkSafe Advisory on 1800 136 089.

For information about requesting a WorkSafe review following a WorkSafe Agent review or WorkSafe Premium Compliance Audit contact premium@worksafe.vic.gov.au

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