The investigation followed an increase in recent years in the number of complaints to the Ombudsman’s office about the management of claim, by agents and the impact this could have on workers receiving timely support.
WorkSafe accepts the Ombudsman's recommendations and is working with its Agents to ensure maintenance of high-quality service standards.
Many of the issues raised in the Ombudsman’s report have already been identified and addressed by WorkSafe or are in the process of being dealt with.
WorkSafe will continue to work with its agents to ensure the recommendations are implemented.
While managing millions of documents and around 56,000 active claims each year is never easy in a system like ours, WorkSafe recognises there is room for improvement.
Ultimately, we want to ensure our systems and record keeping within Agents does not get in the way of providing support for injured workers when they need it and delivering a cost-effective workers compensation system to Victorian employers.
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06 Jul 2011
Nine months' jail for comp fraudNews
24 Oct 2011
New agent panel to manage premium & claimsNews
07 Apr 2011
Billing details for some injured workers changingNews
17 Jun 2011
Fake psychologist jailedNews
29 Sep 2011
WorkSafe comment on Ombudsman's reportNews
26 May 2011
Prison sentence ordered for workers compensation fraudNews
22 Dec 2010
WorkSafe tackles uninsured employers in Sydney RdNews
11 Oct 2012
Nine honoured at gala awards ceremonyNews
23 Nov 2012
Injured worker jailed for ‘breathtakingly audacious’ fraudNews
25 Jan 2013
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14 Mar 2013
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04 Jun 2013
Record safety performance delivers solid resultNews
20 Sep 2013
Employees honoured for outstanding workNews
22 Nov 2013
WorkSafe Victoria announces positive half-yearly resultsNews
17 Apr 2014
Workshops highlight simpler workers compensation lawsNews
10 Jun 2014
WorkSafe announces new safety record in half-year resultsNews
27 Mar 2015
Teamwork the medicine that helps injured workers backNews
01 Jun 2015
New app makes claims information easier to findNews
11 Jun 2015
WorkSafe marks 30 vital yearsNews
01 Sep 2015