What it contains

WorkSafe has performance benchmarks to ensure OR providers deliver high quality services to injured workers. This document outlines how WorkSafe monitors an OR's performance. It explains:

  • how WorkSafe conducts performance review meetings
  • benchmarks to assess performance
  • what happens when an OR fails to meet a benchmark
  • varying benchmarks
  • a return to work (RTW) scorecard measurement
  • back to work rates