WorkSafe Victoria complaints management policy

WorkSafe Victoria’s policy and approach to handling complaints.
Last updated

Jun 2016

Reading level


File Type and Size

PDF, 631.07 kB

Document Length

7 pages

What it contains

If you’re not satisfied with the service WorkSafe Victoria has provided to you, or from someone acting on our behalf, we’d appreciate the opportunity to work with you to resolve your concerns. This policy tells you:

  • how we define what a complaint is
  • how to make a complaint
  • our commitment to you and other involved parties
  • who can make a complaint to WorkSafe
  • who you can make a complaint about
  • how to make a complaint if you don’t want to provide your name