Psychological health - Is the work safe? Do I feel safe?
[Music and animation begins]
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Text on screen: Is the work safe? Do I feel safe?
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Text on screen: Psychological health
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Text on screen: Some time ago
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Some time ago, a worker thinks
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Gee this job is hard work.
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Text on screen: Some time later
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Some time later, the worker says to the manager:
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I'm getting stressed out. I always feel anxious, and thinking about work is keeping me awake at night.
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In this case, frustrated customers are causing the workers stress and anxiety.
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But, a number of other issues could result in a similar outcome.
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Higher job demand.
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Disrespect in the workplace.
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The list goes on...
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The manager says to the worker.
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You'll be right, I'll send you on some training. I did this job for years.
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Poor decision.
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Let's pause.
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This dismissal seems innocent enough, but this approach by employers may be far more dangerous than it appears.
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Fast forward and we see why.
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In fact, work related mental injuries are the second most common cause of workers compensation claims in Australia.
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It accounts for more than 10% of claims in Victoria and these claims see workers sidelined for longer.
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Approximately 44% of primary mental injury claimants are still off work 6 months later.
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Compare that to the leading cause of injury to Victorian workers,
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manual handling, in which approximately 22% are still off work 6 months later.
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Let's go back.
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The manager recognises there's an issue and acts.
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The manager says, we know the job can be overwhelming.
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Is there a way we could set this up differently so callers don't have to wait so long?
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Shifting our approach here, will lead to fewer injuries and claims, positive health outcomes and fewer return to work barriers.
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It all makes sense to your bottom line.
Text on screen: It's about working together
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It's about working together
Text on screen: to make good decisions.
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to make good decisions.
Text on screen: Creating safe work
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Creating safe work
Text on screen: and work where people feel safe.
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and work where people feel safe.
[Music and animation end]