[Music and animation begins]

Text on screen: Is the work safe? Do I feel safe?

Text on screen: Psychological health

Text on screen: Some time ago

Some time ago, a worker thinks

Gee this job is hard work.

Text on screen: Some time later

Some time later, the worker says to the manager:

I'm getting stressed out. I always feel anxious, and thinking about work is keeping me awake at night.

In this case, frustrated customers are causing the workers stress and anxiety.

But, a number of other issues could result in a similar outcome.

Higher job demand.

Disrespect in the workplace.

The list goes on...

The manager says to the worker.

You'll be right, I'll send you on some training.  I did this job for years.

Poor decision.

Let's pause.

This dismissal seems innocent enough, but this approach by employers may be far more dangerous than it appears.

Fast forward and we see why.

In fact, work related mental injuries are the second most common cause of workers compensation claims in Australia.

It accounts for more than 10% of claims in Victoria and these claims see workers sidelined for longer.

Approximately 44% of primary mental injury claimants are still off work 6 months later.

Compare that to the leading cause of injury to Victorian workers,

manual handling, in which approximately 22% are still off work 6 months later.

Let's go back.

The manager recognises there's an issue and acts.

The manager says, we know the job can be overwhelming.

Is there a way we could set this up differently so callers don't have to wait so long?

Shifting our approach here, will lead to fewer injuries and claims, positive health outcomes and fewer return to work barriers.

It all makes sense to your bottom line.

Text on screen: It's about working together

It's about working together

Text on screen: to make good decisions.

to make good decisions.

Text on screen: Creating safe work

Creating safe work

Text on screen: and work where people feel safe.

and work where people feel safe.

[Music and animation end]