Home Claims and recovery Claims after an injury Understand the steps in the claims process for injured workers and employers. Before making a claim What to do before you or your employee makes a claim. Get a Certificate of Capacity Understand what a Certificate of Capacity is and how to get one. Complete and submit employer's claim documents You are responsible for submitting all claim documents. After submitting a claim What happens after a claim and employer forms are submitted. Compensation during coronavirus (COVID-19) Information about claims, the provisional payments pilot for emergency workers, JobKeeper, and government support programs available to employers. Claims manual for WorkSafe agents The claims manual is used by WorkSafe staff and WorkSafe agents who manage WorkCover claims.