Return to work jargon buster

Understand return to work language with confidence

If you're new to the return to work process, you’ll likely come across unfamiliar terms, acronyms and industry jargon. This guide explains commonly used return to work, claims and compensation terminology in plain language, helping you better support an worker's recovery and return to work.

What's included?

The guide explains key terms and concepts across the Victorian workers' compensation and return to work system, including:

• Certificates of Capacity and capacity assessments
• Claims and compensation entitlements
• Suitable employment and pre-injury duties
• Return to work coordinators and Return to work inspectors
• Occupational rehabilitation services
• WorkSafe Agents and advisory services
• Compliance obligations and key legislation
• Common workplace injury and recovery terminology

Each definitions uses clear, straightforward language to help users quickly understand what terms mean and how they apply in practice.