Aged care

Everything for the aged care industry in one place.

The new Bullying Guide for Employers is now available.

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Your obligations and duties to create a safe work environment.

Consultation between employers, workers and HSRs is essential.

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Aged care

Hazards

Hazard 1
Lifting and assisting residents
Eliminate manual lifting of patients, except in life-threatening situations.

Encourage patients to assist in their own transfers.

Provide appropriate mechanical aids and equipment (eg overhead tracking, hoists, mobile hoists, wheeled equipment, slide sheets), and ensure they are used properly and maintained in accordance with manufacturer specifications.

Develop a patient care plan that includes information about recommended mechanical aids and equipment, plus safe handling methods (including how many people should assist with transfer). Review the plan regularly.

Train employees on safe handling methods (eg work is done between shoulder and mid-thigh height and with the elbows close to the body) and how to safely use any mechanical aids and equipment.

5 per cent of the injuries were to a persons arm.

6 per cent of the injuries were to a persons forearm / wrist.

8 per cent of the injuries were to a persons knee.

20 per cent of the injuries were to a persons shoulder.

26 per cent of the injuries were to a persons back.
Hazard 2
Pushing and pulling equipment (eg trollies and wheelchairs)
Ensure building layout / design limits the need to push or pull equipment (eg good path design, floor surfaces are appropriate for trolleys and wheelchairs, pathways are clear of obstructions).

Ensure floor surfaces are appropriate for trolleys and wheelchairs and pathways are clear of obstructions.

Provide appropriate mechanical aids and equipment (eg height adjustable trolleys) and ensure they are used properly and maintained in accordance with manufacturer specifications.

Ensure equipment is light, adjustable, easy to use and maintain, and suited to the person and the task.

Minimise pushing / pulling distance (eg arrange for patients to be dropped off at closest entrance to their accommodation).

Train employees on safe handling (eg work is done between shoulder and mid-thigh height and with the elbows close to the body) methods and how to safely use any mechanical aids and equipment.

5 per cent of the injuries were to a persons arm.

6 per cent of the injuries were to a persons forearm / wrist.

8 per cent of the injuries were to a persons knee.

20 per cent of the injuries were to a persons shoulder.

26 per cent of the injuries were to a persons back.
Hazard 3
Slips trips and falls
Keep rooms tidy and remove unnecessary items and clutter (eg by providing sufficient storage and ensuring things are put away).

Ensure floor or ground surfaces in work areas, car parks and entrances are clean, well lit, clear of obstacles and in good condition.

Ensure floors throughout work areas are level.

Ensure all steps and stairs have appropriate handrails.

Ensure ladders used are designed for moving between levels using three points of contact at all times.

Develop policies on how to safely carry objects (eg no unstable or unbalanced loads), particularly on stairs.

Provide height access equipment (eg mobile steps with handrails) for reaching objects or performing work above shoulder height.

5 per cent of the injuries were to a persons arm.

6 per cent of the injuries were to a persons forearm / wrist.

8 per cent of the injuries were to a persons knee.
Hazard 4
Work-related stress bullying and harassment
Develop and implement appropriate policies and procedures for workplace bullying and harassment.

Encourage employees to report any workplace stress factors (eg work demand, low control, poor support, lack of role clarity, organisational culture) and control appropriately.

Encourage a positive workplace culture, including reporting of bullying and harassment.

Ensure all employees understand what bullying, harassment and workplace stress is and the procedures for reporting incidents (eg policies and procedures should be promoted during employee induction and workplace bullying prevention training).

Provide access to and encourage employees to use employee counselling / support services, where possible.

13 per cent of the injuries were to a psychological system.

'If you are injured at work' poster

Employers must display an 'if you are injured at work' poster in every workplace. You can download and print a poster in English as well as Arabic, Chinese simplified, Chinese traditional, Greek, Italian, Macedonian, Serbian, Spanish, Turkish and Vietnamese.

Download a poster

Latest updates

Thursday 08 October 2026

WorkSafe is reminding employers about controlling the risks associated with exposure to cytotoxic medicines and associated waste.

Wednesday 11 March 2026

A residential aged care provider has been convicted and fined $150,000 after workers contracted COVID-19 at a Fawkner facility in July 2020.

Tuesday 15 April 2025

WorkSafe is asking everyday Victorians to stop and think about their behaviour before they cross a line and put workers at risk of a mental injury.

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Aged care

The new Bullying Guide for Employers is now available.

OHS responsibilities and duties

Consultation

Health and safety representatives (HSRs)

You might also need

Insurance, claims and recovery

Psychological health

Employer obligations

Workplace resources

Understand WorkSafe

Injury hotspots

Aged care

Hazards

Lifting and assisting residents

Pushing and pulling equipment (eg trollies and wheelchairs)

Slips trips and falls

Work-related stress bullying and harassment

'If you are injured at work' poster

Don't cross

the line

Latest updates

Exposure to cytotoxic medicines and associated contaminated waste

$150,000 fine after COVID-19 training fail

Stop and think before you cross the line

Subscribe to HSR Healthcare News

Information

Services

About WorkSafe

Contact

Aged care

The new Bullying Guide for Employers is now available.

OHS responsibilities and duties

Consultation

Health and safety representatives (HSRs)

You might also need

Insurance, claims and recovery

Psychological health

Employer obligations

Workplace resources

Understand WorkSafe

﻿﻿﻿Injury hotspots

Aged care

Hazards

Lifting and assisting residents

Pushing and pulling equipment (eg trollies and wheelchairs)

Slips trips and falls

Work-related stress bullying and harassment

'If you are injured at work' poster

Don't cross

the line

Latest updates

Exposure to cytotoxic medicines and associated contaminated waste

$150,000 fine after COVID-19 training fail

Stop and think before you cross the line

Subscribe to HSR Healthcare News

Injury hotspots