Attendant care services: Register as a provider

Disability service providers can register with WorkSafe Victoria to provide disability services to injured workers. Service providers must meet the relevant provider eligibility requirements in the application form.

What WorkSafe will do

WorkSafe will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission a WorkSafe representative will contact you directly.

If approval is given, a letter will be sent advising of when services may commence, along with advice of a provider number for invoicing purposes.

Note: Services will not be paid for until approval has been granted via this registration process.

What you need to do

Complete the Provider Registration form. Please note what is required with the completed form depending on your provider type below.

DHHS/ NDIA providers:

  • Letter or Certificate of Registration and/or accreditation with NDIA and/or DHHS for like services (to be provided upon re-accreditation)
  • Written confirmation of:
    • Your commitment to operating within a Zero Tolerance framework and your organisational policies/ procedures on reporting and supporting employees and service recipients (clients/ workers) to report potential or actual abuse, neglect or exploitation.
    • Policy/processes regarding the handling of client/workers’ money/finances
    • Staff training calendar which includes;
      • CPR
      • First Aid
      • Fire Safety
      • Abuse and Neglect
      • Medication
      • Manual Handling
      • Infection Control
      • and where appropriate Food handling
    • Minimum of $5 million Professional Indemnity insurance coverage and a minimum of $5 million Public Liability insurance coverage (to be provided upon renewal annually)
    • Confidentiality Deed Poll

Non DHHS/ NDIA providers:

  • Accreditation /Certification against WorkSafe recognised Quality Assurance systems, including: (to be provided upon re-accreditation)
    • Attendant Care Industry Standard (ACIS)
    • Quality Improvement Council (QIC) Health & Community Services Standards
    • EquIP
    • ISO 9001:2008
    • and any other quality assurance system that we recognise.
  • Conflict of Interest policy
  • Your commitment to operating within a Zero Tolerance framework and your organisational policies/ procedures on reporting and supporting employees and service recipients (clients/ workers) to report potential or actual abuse, neglect or exploitation.
  • Policy/process regarding the handling of client/workers’ money/finances
  • Confidentiality and Privacy policy
  • Complaints Policy
  • Organisation structure chart
  • Code of Conduct/Code of Ethics or Service Charter
  • Staff training calendar which includes;
    • CPR
    • First Aid
    • Fire Safety
    • Abuse and Neglect
    • Medication
    • Manual Handling
    • Infection Control
    • and where appropriate Food handling
  • Two written references from Independent Community and/or Health Professionals
  • Minimum of $5 million Professional Indemnity insurance coverage and a minimum of $5 million Public Liability insurance coverage (to be provided upon renewal annually)
  • Confidentiality Deed Poll

Registration can be maintained by the provider continuing to meet this registration criteria, the Provider Registration Requirements and any amendments to the criteria or requirements made by the WorkSafe. The WorkSafe reserve the right to audit providers to ensure compliance with all criteria and standards.

A provider number will be issued for invoicing purposes.

Please only use the suggested forms for this provider.

Important information to know and understand