Claims and Recovery Support Division

A dedicated division within WorkSafe that manages eligible workers' compensation claims, and supports Victorians recovering from work-related injury.


Dedicated support

WorkSafe's Claims and Recovery Support team (CaRS) provides direct, person centred support and services to Victorian workers recovering from long-term work-related injury. The team supports injured workers who have been on the workers' compensation scheme for more than 130 weeks, and whose employers have stopped operating. Authorised WorkSafe agents, who are separate entities to WorkSafe, will continue to support those injured Victorian workers who do not meet these criteria.

Claims moving to WorkSafe's CaRS team

As part of WorkSafe's commitment to support long-term injured workers achieve the best possible outcomes, there will be an ongoing transition of eligible injured Victorian workers to the CaRS team. Claims will be considered for transfer from their current agent when they meet the transition criteria. Transfers are expected to occur in several cycles each year (e.g. quarterly).

If your claim is transferred to the CaRS team

If you receive confirmation that your claim is being transferred from an authorised WorkSafe Agent directly to WorkSafe's CaRS team, your new case manager will contact you to discuss your circumstances, the next steps in your recovery and how they can help.

You can also contact the CaRS team directly:

If your claim is managed by WorkSafe's CaRS team, you can

Email certificates to:

[email protected]

Email invoices to:

[email protected]

Submit documents on the VicClaim app:

Download the VicClaim app and submit your expenses using images from your device, which are sent directly to us for payment.

Download from iTunes     Download from Google Play

Commonly used forms

Useful resources

Claims not managed by WorkSafe's CaRS team

If you have not received information that your claim will be directly managed by WorkSafe, you do not need to do anything. Continue to contact your current WorkSafe agent for support and services.

WorkSafe Advisory Service

WorkSafe's advisory service is available between 7:30am and 6:30pm Monday to Friday. If you need more support, you can also contact WorkSafe using the Translating and Interpreting Service (TIS National) or the National Relay Service.

1800 136 089 More contact options