Claims and Recovery Support Division

A dedicated division within WorkSafe that manages eligible workers compensation claims, and supports Victorians recovering from work-related injury.


Dedicated support

The Claims and Recovery Support Division gives Victorians living with the effects of work-related injuries a case management service tailored to their unique needs. Authorised WorkSafe agents continue to support most people accessing Victoria’s workers compensation insurance scheme. Now, a dedicated WorkSafe division has direct responsibility for providing person centred support and services to injured workers with eligible claims.

Claims moving to WorkSafe

In March 2022, the Victorian Government released its response to the Independent Review into the Agent Model and the Administration and Management of Complex Workers Compensation Claims.

In line with the review’s recommendations, the Claims and Recovery Support Division will provide direct support and guidance to approximately 2,000 Victorians who are receiving weekly compensation payments 130 weeks after claim acceptance, and whose employers have ceased to operate.

Claims managed by WorkSafe

If you receive confirmation that WorkSafe is managing your claim, your new case manager will contact you. This is to support getting to know you and discussing the next steps in your recovery. You can also reach the Claims and Recovery Support Division through their general contact details:

Claims not managed by WorkSafe

If you have not received information that your claim is moving to the Claims and Recovery Support Division, you do not need to do anything. Continue to contact your current WorkSafe agent for support and services.

WorkSafe Advisory Service

WorkSafe's advisory service is available between 7:30am and 6:30pm Monday to Friday. If you need more support, you can also contact WorkSafe using the Translating and Interpreting Service (TIS National) or the National Relay Service.

1800 136 089 More contact options