Claims and Recovery Support Division

Dedicated support

WorkSafe's Claims and Recovery Support team (CaRS) provides direct support and services to Victorian workers recovering from long-term work-related injury.

The team supports injured workers:

• who have been on the Victorian workers' compensation scheme for more than 130 weeks; and
• whose employers have stopped operating.

Claims managed by CaRS

There will be an ongoing transition of eligible claims to the CaRS team. This is part of a commitment to achieving the best possible outcomes for people recovering from work-related injury. Claims will be considered for transfer from the current agent when the transition criteria are met.

If your claim is transferred to the CaRS team

If you receive confirmation that your claim is being transferred from your current agent directly to the CaRS team, a member of the CaRS team will contact you. They will discuss your circumstances, the next steps in your recovery and how they can support you.

You can also contact the CaRS team directly:

• WorkSafe Claims and Recovery Support Team, GPO Box 776, Melbourne VIC 3001
• 1800 329 121
• [email protected]

Sending documents to the CaRS team

Email certificates to:

[email protected]

Email invoices to:

[email protected]

Submit documents on the VicClaim app:

Download the free VicClaim app from Google Play or the App Store and submit your expenses using images from your device, which are sent directly to us for payment.

Download from iTunes     Download from Google Play

Medical and like claims program

The CaRS team lead a range of special projects. These projects help make sure everyone injured at work gets the support, treatment and services they require.

If your claim is part of the medical and like claims program and you have a question contact:

• 1800 081 100
• [email protected]

If your claim is part of this program you can email invoices to [email protected]

Claims not managed by the CaRS team

If you have not been told that your claim will be managed by CaRS you do not need to do anything. Continue to contact your agent for support and services.