Claims manual for WorkSafe agents

The claims manual is used by WorkSafe staff and WorkSafe agents who manage WorkCover claims.

Visit the claims manual


About the claims manual

The claims manual is a guide for WorkSafe agents to help make decisions in line with legislation. It includes information about:

  • WorkCover scheme
  • claims management
  • weekly payments
  • medical and like services
  • return to work and recovery
  • specialised payments
  • dispute resolution