Claims manual for WorkSafe agents

The claims manual is used by WorkSafe staff and WorkSafe agents who manage WorkCover claims.

About the claims manual

The claims manual is a guide for WorkSafe agents to help make decisions in line with legislation. It includes information about:

  • WorkCover scheme
  • claims management
  • weekly payments
  • medical and like services
  • return to work and recovery
  • specialised payments
  • dispute resolution