Claims manual for WorkSafe agents

The claims manual is used by WorkSafe staff and WorkSafe agents who manage WorkCover claims.

About the claims manual

The claims manual is a guide for WorkSafe agents to help make decisions in line with legislation. It includes information about:

  • WorkCover scheme
    • claims management
      • weekly payments
        • medical and like services
          • return to work and recovery
            • specialised payments
              • dispute resolution