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Claims

Information and support during the claims process, recovery after a work-related injury, and returning to work.

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Family support after a workplace death

We’ve increased support for families of those who have lost their lives at work. Understand the grief and support services available to you, and what to do in the first week when a family member dies at work.

Family support

Provisional payments for mental injuries  

Translated in five languages.

Transition support  

Assists injured workers who are no longer entitled to compensation benefits.

Return to work  

Getting back to work is a key part to getting back to life. Keep talking. Keep planning. Keep at it.

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Claims manual for WorkSafe agents

The claims manual is used by WorkSafe staff and WorkSafe agents who manage WorkCover claims. It includes information about the WorkCover scheme, claims management, weekly payments, medical and like services, return to work and recovery, specialised payments and dispute resolution.

Visit the claims manual