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Submit an enquiry
To schedule a call back from a WorkSafe Clinical Panel expert.
Clinical support
The Clinical Support Service provides an avenue to speak directly with an experienced WorkSafe Clinical Panel expert.
About the program
The Clinical Support Service provides an avenue to speak directly with an experienced WorkSafe Clinical Panel expert.
Following an enquiry, a WorkSafe Clinical Panel expert will make contact to provide clinical advice and engage in peer to peer discussion to brainstorm treatment and services available to injured workers.
Get in touch
Call our team
To request a call back from a WorkSafe Clinical Panel expert.
Email our team
General enquiries about WorkSafe services for providers.
Frequently asked questions
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- How does the Clinical Support Service change the way I currently treat my WorkCover patients?
You now have the option to access WorkSafe's Clinical Panel expert via a digital enquiry or phone. By completing your enquiry, you’ll receive confirmation of scheduled discussion within 48 hours. We’ll endeavour to connect you with an appropriate clinician for your query and schedule a call back time.
- What is the WorkSafe Clinical Panel?
The WorkSafe Clinical Panel is made up of over 90 clinicians across a range of medical and allied health specialties. The Clinical Panel provides advice to WorkSafe and WorkSafe agents for individual claims, and contribute to the broader development and implementation of WorkSafe’s policies and initiatives to improve outcomes for injured workers.
The Clinical Panel supports healthcare providers in applying the principles of the Clinical Framework for the Delivery of Health Services when treating injured workers.
- Does my patient need to be present while I am accessing the Clinical Support Service?
No, you may choose to contact the Clinical Support Service before, after or during your consultation with your patient. This may depend on the matter you wish to discuss.
- Will the conversation be recorded or accessible by the patient or anyone else?
The conversation will not be recorded, however details of the call will be filed in WorkSafe's records management system. The Agent Case Managers will access to this system.
Injured workers can request information about their claim under the Workplace Injury Rehabilitation and Compensation Act 2013 (Vic) or Freedom of Information Act 1982 (Vic). Provision of this information is in accordance with WorkSafe’s statutory obligations. For more information about this please contact [email protected].
- What will happen if I call the Clinical Support Service outside of operation hours?
Your call will go to voicemail. If you leave a voicemail, a member of the WorkSafe’s program team will return your call to confirm your scheduled booking.
- How does the Clinical Support Service differ to the WorkSafe advisory service?
The WorkSafe advisory service is accessible to all treating health practitioners, injured workers, employers and Agents. The advisory service is assists with general, non-medical queries. The advisory service will continue as a point of access for claim or administrative information for all stakeholders.
The Clinical Support Service is for clinical queries and queries are managed by clinicians only.
Document
Clinical Framework for the delivery of health services
DocumentThe Clinical Framework outlines a set of guiding principles for the delivery of health services. These principles are intended to support healthcare professionals in their treatment of an injury.
Provider information
Policies and information for medical, health and other services that provide treatment to injured workers.
Healthcare services
Aged care, community support services, disability services and healthcare including hospitals.