Early Intervention – Ambulance Victoria case study: Working together to improve outcomes for injured workers

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Webinar recorded 26 October 2022

Webinar details

Learn about the return to work process and the importance of communication and engagement between the injured worker, employer, case manager and treating health professionals through an Ambulance Victoria case study. Ambulance Victoria are a leading performer of recovery and return to work following both physical and mental injury within emergency services. Together with their agent DXC, they will share their real-world experiences collaborating in support of early and sustained recovery and return to work outcomes.

Lucas Kowalski

Lucas Kowalski

Return to Work Manager, WorkSafe Victoria

Lucas Kowalski joined WorkSafe in July 2018 after 10 years in various roles across Claims Management, RTW and Customer Service. Lucas delivered a number of programs of work whilst at an Agent with a focus on early, safe and sustainable RTW outcomes supported by a high level of customer service for injured workers and employers.

Lucas' profile

Nabeel Nizam

Nabeel Nizam

Manager, RTW & Compensation Management

Nabeel Nizam has 13 years’ experience in workers’ compensation across claims management, RTW, customer service, dispute resolution and self-insurance. His work experience spans across WorkSafe Agent, Local Government and currently in Emergency Services at Ambulance Victoria.

Nabeel's profile

Adam Gualano

Adam Gualano

Practice Group Manager, DXC

Adam Gualano is currently employed as a Practice Group Manager at DXC Claims Management Services. He looks after three teams of claims professionals, each with the important role of assisting injured workers return to work following a workplace injury. He has 17 years of industry experience and has held previous roles as a Team Manager and Technical Manager.

Adam's profile