Get help with a decision about your WorkCover claim

Where to get help if you don't agree with a decision made about your WorkCover claim.


What happens if I don’t agree with a decision about my WorkCover claim?

Making the right decisions is important to us. We want to make sure we're offering the right support, services and payments to every injured worker.

To do that, your WorkSafe agent carefully considers all the information provided by you, your employer and your healthcare provider. Then they're guided by the relevant legislation and WorkSafe's policies and procedures which set out what can be paid for and any conditions that apply.

If you feel the right decision hasn't been made about your claim, you can ask for a review of the decision.

Getting help and advice before requesting an independent review