Hearing services: Register as a provider

Register as a hearing services service provider.

Register as a service provider


Allied health non board registered providers

For non-board registered allied health providers, the qualifications of the service provider, business registration and insurance coverage must be acceptable to WorkSafe.

To support your application you may be required to provide evidence such as relevant tertiary qualifications, professional experience or membership of a professional association (or evidence of eligibility for membership). WorkSafe will contact you if additional information or clarification is required before processing the application.

Hearing services

The following criteria will be used in the process for selection of providers for registration by WorkSafe to supply and fit WorkSafe approved hearing devices.

Requirements - qualifications and experience

Applicants must:

  1. Complete the WorkSafe Application for Registration to Provide Services to Workers form
  2. Provide a copy of qualifications as follows:
    • Audiologists: The Master of Clinical Audiology (MCAud)
    • Audiometrists: Certificate IV in Audiometry (end 2008); Diploma of Hearing Device Prescription and Evaluation AND Certificate IV in Audiometric Assessment (post 2008)
  3. Provide proof of:
    • full membership with Audiology Australia (AudA)and accreditation as an Audiology Australia Accredited Audiologist
    • membership with Australian College of Audiology (ACAud) with Certificate of Competency in Diagnostic Assessment and Hearing Aid Dispensing desirable
    • membership with Hearing Aid Audiology Society of Australia (HAASA)

Requirements – quality of service

Applicants must provide documented current proof that facilities and equipment meet the required standards and that equipment is fully maintained and calibrated:

  • Ambient background certificates compliant with the AS ISO 8253:2009 – Acoustics – Audiometric test methods standards (as amended or replaced from time) or AS/NZS 1269.4:2014 Maximum Acceptable Background Noise Levels for each nominated practice location. Please provide as an attachment to your application information identifying which certificate corresponds to each practice location.
  • Equipment Calibration certificates compliant with the AS IEC 60645.1&2:2002 Electroacoustics – Audiological equipment (as amended or replaced from time) and obtained every 12 months for equipment used. Please provide as an attachment to your application information identifying which equipment is used at each practice location and the corresponding calibration certificates.

By signing the Provider Acknowledgement on the WorkSafe Application for Registration to Provide Services to Workers form, the applicant agrees to provide quality services including:

  • commitment to high ethical standards in clinical practice, demonstrating a knowledge and commitment to the Code of Practice and professional service standards issued by AudA, ACAud or HAASA
  • agreement to participate in continuing education relating to the assessment of hearing loss and the fitting of hearing aids and hearing devices approved under Victorian workers compensation legislation
  • agreement to participate in service review processes in relation to all aspects of the conduct of hearing devices and assessment of hearing loss
  • agreement to participate in WorkSafe complaints investigation process

Requirements – business practice

The applicant must:

  • provide written confirmation that they have no arrangement with any referring person or entity whereby the referring person or entity gains any financial benefit from a referral to the applicant of a worker, as well as a declaration of any other conflict of interest
  • provide details of directors (those with ultimate financial responsibility for the organisation) and subsidiary companies
  • maintain at all times a minimum of $5 million public liability insurance and $1 million professional indemnity insurance coverage

Once approved, a WorkSafe provider number will be issued for invoicing purposes.