Information for injured workers about your claim and COVID-19

The impacts of coronavirus (COVID-19) continue to evolve. WorkSafe is focussed on your health, safety and wellbeing and is regularly monitoring developments and Australian and Victorian Government guidance.

Date last updated

Tuesday 30 Jun 2020

If I contract COVID-19 at work will I have an entitlement to compensation?

You may be entitled to workers compensation if you contract COVID-19 at work.

As the virus can be contracted through community contact as well as workplace exposure, for the illness to be considered work-related, there needs to be a clear link between a worker's employment and contracting the virus.

Where a worker's employment puts them at greater risk of contracting COVID-19, it might be more likely that the illness is work-related. Examples include where employment involves:

  • travel to an area with a known viral outbreak
  • activities that include interaction with people who have contracted the virus.

If you are lodging a claim for COVID-19, please provide details of the exposure to the virus and the link to employment.

How can I access treatment if I'm required to self-isolate or am not able to attend an appointment because of COVID-19?

Supporting you in your recovery is our priority.

From Friday 20 March 2020, WorkSafe is introducing temporary arrangements that will allow medical practitioners, physiotherapists, occupational therapists, osteopaths, chiropractors, exercise physiologists, psychologists and accredited mental health social workers to deliver services via telehealth. These arrangements will be in place until further notice.

Telehealth services are telephone or video medical consultations with your medical practitioner in place of face-to-face consultations.

If you require access to telehealth services please contact your agent for prior approval.

How do I get a certificate of capacity if I am required to self-isolate or am not able to attend an appointment because of COVID-19?

You should contact your agent to seek approval for telehealth services and obtain a valid Certificate of Capacity.

Your Certificate of Capacity can be valid for a maximum of 28 days, unless there are special reasons for the certificate to cover a longer period. If as a result of the pandemic you require an extended certificate, your treating health practitioner can issue a certificate for up to 3 months with the reasons for the extension on it.

Should I attend an IME appointment if I am unwell?

If you or a member of your household has experienced recent symptoms of cold or flu and you have an upcoming appointment, please contact your agent immediately to discuss your situation and the options available to you. You should also follow the advice of the Australian Government Department of Health and the Victorian Department of Health and Human Services (DHHS) regarding any cold and flu symptoms you experience.

Who can I contact with any other question about my claim and the COVID-19 measures in place?

If you have any questions relating to your claim and the COVID-19 measures, please contact your WorkSafe agent who will be able to assist you further with any questions.

Where can I find further information about COVID-19?

Further information can be found on the Victorian Government Department of Health and Human Services website.