Information for injured workers about your claim and COVID-19

The impacts of coronavirus (COVID-19) continue to evolve. WorkSafe is focussed on your health, safety and wellbeing and is regularly monitoring developments and Australian and Victorian Government guidance.

Date last updated

Friday 20 Mar 2020

How can I access treatment if I’m required to self-isolate or am not able to attend an appointment because of COVID-19?

Supporting you in your recovery is our priority.

From Friday 20 March 2020, WorkSafe is introducing temporary arrangements that will allow medical practitioners, physiotherapists, occupational therapists, osteopaths, chiropractors, exercise physiologists, psychologists and accredited mental health social workers to deliver services via telehealth. These arrangements will be in place until further notice.

Telehealth services are telephone or video medical consultations with your medical practitioner in place of face-to-face consultations.

If you require access to telehealth services please contact your Agent for prior approval.

How do I get a certificate of capacity if I am required to self-isolate or am not able to attend an appointment because of COVID-19?

You should contact your Agent to seek approval for telehealth services and obtain a valid Certificate of Capacity.

Your Certificate of Capacity can be valid for a maximum of 28 days, unless your WorkSafe Agent is satisfied there are special reasons for the certificate to cover a longer period. Agents may authorise extended certificates in such circumstances. If you believe special circumstances apply to you, contact your Agent to discuss your circumstances.

Should I attend an IME appointment if I am unwell?

If you or a member of your household has experienced recent symptoms of cold or flu and you have an upcoming appointment, please contact your Agent immediately to discuss your situation and the options available to you. You should also follow the advice of the Australian Government Department of Health and the Victorian Department of Health and Human Services (DHHS) regarding any cold and flu symptoms you experience.

What if my Independent Medical Examiner is unwell?

WorkSafe has asked Independent Medical Examiners to follow the advice of the Australian Government Department of Health and the Victorian Department of Health and Human Services in relation to the prevention of the possible spread of COVID-19.

If there is any interruption to the examiners schedule, your Agent will notify you and reschedule your appointment.

Who can I contact with any other question about my claim and the COVID-19 measures in place?

If you have any questions relating to your claim and the COVID-19 measures, please contact your WorkSafe Agent who will be able to assist you further with any questions.

Where can I find further information about COVID-19?

Further information can be found on the Victorian Government Department of Health and Human Services website.

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