Labour hire case studies

These case studies assist labour hire agencies and host employers to understand their health and safety responsibilities.

Aggression in aged care case study

A labour hire agency placed three nurses (employees) to work the night shift at a residential aged care facility. In line with the host workplace's incident reporting procedure, the facility's matron notified the labour hire agency of an incident in which an agency nurse was physically assaulted by a resident.

Aggression in aged care case study

Designated work group (DWG) case study

A labour hire agency placed 15 Vietnamese-born casual chicken boners, only one of whom speaks English, at a poultry processing plant. When the English-speaking boner asked his supervisor how he could establish a DWG, he was told not to bother as it would be too much trouble. The English-speaking boner contacted the agency to ask what to do after a near miss that could have resulted in a severe injury.

Designated work group (DWG) case study

Freight and transport case study

The transient nature of freight transport and logistics presents labour hire agencies with a near impossible task to conduct OHS assessments at every place their drivers will visit in the course of their employment.

Freight and transport case study

Manufacturing case study

A casual employee placed by a labour hire agency was reported as being aggressive towards other workers as a result of workplace stress. As a result, the agency sets up an Employee Assistance Program (EAP) which all employees can access.

Manufacturing case study

Optimising return to work case study

A labour hire agency placed concreter is injured and declared unfit to work for a month. This case study outlines how the employer and the agency deal with the concreter's return to work.

Optimising return to work case study

Transport and logistics case study

A host company's supervisor overhears agency placed drivers talking, suggesting drivers could be working dangerously long hours across multiple shifts with different agencies. See how the agency deals with possible fatigue-related issues.

Transport and logistics case study

Workplace bullying case study

Two agency placed employees are removed from the host company, after concerns the host company's HR director was contributing to an unsafe culture of workplace bullying.

Workplace bullying case study