Induction and training
Labour hire agencies should provide an induction to their employees. The host should also provide a site specific induction when an employee starts a new role.
The host must also provide training; this will vary with the type of job. The labour hire agency should assess the ability of the host to provide this training and verify with the employee that they have received it.
Sometimes there is a gap in knowledge or skills when placing an employee in a role. In these circumstances it is the agency's responsibility to ensure the employee is capable of doing the job. This means that the agency either provides a competent worker or ensures that the host provides adequate information, instruction, training and supervision to resolve any skill gaps. The labour hire agency must verify that training is delivered.
Labour hire agencies must also ensure that those who they engage are adequately trained to perform the role of assessing the Host site.
How to assess the host's induction processes
- Does it address general occupational health and safety risks of the site, hazard and incident reporting, supervision, occupational health and safety (OHS) policies, safe operating procedures, first aid and other facilities, security, issue resolution and consultation?
- Have you made sure the induction program attendance is formally recorded and signed by the host representative and the labour hire employee to verify their attendance?
- Have you taken a copy of the induction program content and recorded the date of attendance?
- If there is no formal record of the induction program, have you asked for one?
- If the host has no induction program, have you recorded this, asked why not and determined whether and how to proceed? Have you documented the outcome?
- Has the host's area supervisor been made aware of the employment of your employee in their area? Have you confirmed this with the host?
- Have you recorded the supervisor's name?
- Is the employee aware of the reporting procedures for hazards and incidents?
Labour hire templates
We have developed a number of templates that will help labour hire agencies and hosts to carry out their legal obligations to employees. They are listed on the Templates for labour hire agencies and hosts page below.