A guide to what you may experience as this difficult time unfolds.
We're here to support you on this difficult journey
There are many things that you may need to organise after losing a family member. You may need to speak with numerous people and provide a lot of information. Remember you aren't alone, we are here to support you.
Things to think about in the first week
Everyone's grief is unique. When you lose someone dear to you, it's easy to forget to look after yourself. We can assist you.
Immediate support payments
We have immediate support packages available to offer you financial assistance and support while you wait for your claim to be processed. We're here to assist and support you where possible throughout this difficult time.
Work-related death claim
When a family member dies in a workplace, you may be eligible to claim for a number of payments and benefits.
Funeral entitlements help
There are a number of things you may be entitled to have covered when organising a funeral.
Who will contact me and what role do they play?
In the first few weeks, it is not uncommon to feel overwhelmed with contact by various people. To assist, here is an explanation of each role so you can understand why each contact is important.
notifies the person's closest living relative or relatives (next of kin)
reports the death to the Coroner
arranges for you, a family member or close friend to identify your family member
starts an investigation to establish if any crimes were committed
manages the investigation if your family member died in a motor vehicle accident
works with WorkSafe and Victoria Police to investigate your family member's death
determines the cause of death
notifies the senior next of kin about the nature of the incident
provides support and information on their processes
notifies you where your family member will be taken
facilitates the formal registration of death
WorkSafe works closely with police to investigate most work-related deaths. They need to find out if occupational health and safety (OHS) laws were broken.
If your family member died in a motor vehicle accident or of natural causes, WorkSafe may not become involved.
Sometimes there will be a number of different investigations occurring at the same time. All relevant agencies will maintain contact with you.
WorkSafe can organise for a bereavement support worker to assist you with emotional and practical supports.
Agents are engaged by WorkSafe to work with you in relation to your claim.
Your agent is the person who you can contact to discuss any part of your claim. If you need extra support, you should reach out to your agent to discuss how they can better support you.
may offer to support you and your family
may offer support to the workmates of your family member
will provide information to Victoria Police, WorkSafe investigators and your WorkSafe agent
provides the senior next of kin with an official death certificate within several weeks
in some cases, provides an interim death certificate upon request
The WorkSafe agent may engage an external legal firm to help assess initial liability, and may:
contact you or your legal representative to collect financial and medical information required to assess your claim
provide assistance to understand the claim process and, where applicable, the legal process.
Sometimes there will be a number of different investigation occurring at the same time. All relevant agencies will maintain contact with you.
We understand that this is an emotional time for you and your family
To help support you, we've created a claims checklist of documents you may need to prepare in the first days and weeks.
Taking care of yourself
When navigating difficult times, often looking after yourself can be put to one side. It is important to give yourself the time and space to get through each day by allowing yourself time to breathe and letting family members support you.
Find support with Ask Izzy
Support services you can use any time you need extra support including food parcels, housing help, financial aid, mental wellness, specialty health assistance and counselling.