Losing a family member: The first week

A guide to what you may experience as this difficult time unfolds.

2 sets of hand cupping a string of cut out paper people. Various personal items on a table that the hands are resting on.

We're here to support you on this difficult journey

There are many things that you may need to organise after losing a family member. You may need to speak with numerous people and provide a lot of information. Remember you aren't alone, we are here to support you.

Things to think about in the first week



Everyone's grief is unique. When you lose someone dear to you, it's easy to forget to look after yourself. We can assist you.


Immediate support payments  

We have immediate support packages available to offer you financial assistance and support while you wait for your claim to be processed. We're here to assist and support you where possible throughout this difficult time.


Work-related death claim  

When a family member dies in a workplace, you may be eligible to claim for a number of payments and benefits.


Funeral entitlements help  

There are a number of things you may be entitled to have covered when organising a funeral.

Who will contact me and what role do they play?

In the first few weeks, it is not uncommon to feel overwhelmed with contact by various people. To assist, here is an explanation of each role so you can understand why each contact is important.

We understand that this is an emotional time for you and your family

To help support you, we've created a claims checklist of documents you may need to prepare in the first days and weeks.

A woman and her 2 children walking arm in arm.

Taking care of yourself

When navigating difficult times, often looking after yourself can be put to one side. It is important to give yourself the time and space to get through each day by allowing yourself time to breathe and letting family members support you.

Find support with Ask Izzy

Support services you can use any time you need extra support including food parcels, housing help, financial aid, mental wellness, specialty health assistance and counselling.

Access Ask Izzy