WorkSafe is currently reviewing the registration standard for providers of loss and grief counselling in light of the National Association for Grief and Loss Victoria ceasing to operate. WorkSafe is not able to accept requests for registration from new loss and grief counsellors until this review has been completed.
Currently registered loss and grief counsellors can continue to provide loss and grief counselling services to injured workers. If you need further information, please email: [email protected].
Who can provide loss and grief counselling services
The WorkSafe Agent (the Agent) can only pay for loss and grief counselling services provided by healthcare professionals who are:
- registered by WorkSafe to provide loss and grief counselling services
- eligible to be accredited counsellors of the National Association for Loss and Grief (NALAG), and
- able to provide evidence of current professional indemnity insurance
Further information on WorkSafe's required level of professional indemnity insurance
WorkSafe expectations for the delivery of loss and grief counselling services
WorkSafe expects that all loss and grief counsellors providing services to workers as part of the Victorian Workers' Compensation Scheme integrate the principles of the Clinical Framework for the Delivery of Health Services to Injured Workers (Clinical Framework) into their daily practice.
The Clinical Framework is based on the following principles:
- measurable treatment effectiveness must be demonstrated
- a biopsychosocial approach is essential for the management of pain
- treatment must focus on empowering the worker to manager their injury
- treatment goals must be functional and focused on return to work
- treatment must be based on the best evidence available
Information on the clinical framework
A medical practitioner must provide a request for loss and grief counselling services prior to commencement of treatment:
- WorkSafe considers loss and grief counselling to be a referred service. A request from a medical practitioner must therefore be provided.
- Referred services include all approved health services with the exception of medical, chiropractic, physiotherapy, osteopathic, optometry, dental and podiatry services.
No referral to other health services:
- WorkSafe does not allow loss and grief counsellors to provide referrals to other health services.
How much the Agent can pay
The Agent can pay the reasonable costs of loss and grief counselling services up to the maximum amount as detailed in WorkSafe's Loss and Grief Counselling Services Fee Schedule.
What the Agent can pay for
The Agent can pay the reasonable costs of loss and grief counselling services that meet all of the following criteria:
- treatment is for a work-related injury or illness
- the provider is currently registered as an loss and grief counsellor with WorkSafe
- a medical practitioner has provided a request for treatment
- the service is in line with the principles of the Clinical Framework
What the Agent will not pay for
Family Counselling services provided by loss and grief counsellors:
In accordance with Victorian workers compensation legislation, WorkSafe will only pay for the reasonable costs of the family counselling services that are incurred in Australia, provided by a registered medical practitioner, registered psychologist or registered social worker and provided to families of workers who have died as a result of an injury or suffered a sever injury.
- the Agent will not pay for appointments where the worker cancels or does not attend
- Telephone conversations:
- the Agent will not pay for telephone consultations or conversations, either to the worker or other related parties (such as the employer, WorkSafe or other healthcare professionals)
- More than one consultation on the same day:
- the Agent will not pay for more than one loss and grief counselling consultation provided on the same day to the same worker
- Provision of more than one allied health service on the same day:
- where a loss and grief counsellor is registered with WorkSafe for more than one allied health service (for example, loss and grief counselling and remedial massage), the Agent will not pay for the provision of more than one service type to the worker on the same day