Managing coronavirus (COVID-19) risks: Personal Care and Beauty Industry

Managing risks of employee exposure to coronavirus (COVID-19) in the in the personal care and beauty salon industry.

Last updated

Thursday 03 Sep 2020

Industries and topics
  • Retail
  • Coronavirus (COVID-19)
  • Infectious diseases

Restrictions apply in metropolitan Melbourne and regional Victoria

Depending on your industry your workplace may:

  • be required to be closed for onsite work
  • remain open for onsite work with a completed COVIDSafe Plan or High Risk COVIDSafe Plan
  • be subject to restricted operations or industry specific obligations.

These restrictions may be updated at any time. You must stay up to date with any changes for your industry.

How are my OHS obligations impacted by the restrictions?

There is no change to your obligations under the Occupational Health and Safety Act 2004 (OHS Act) and Occupational Health and Safety Regulations 2017 (OHS Regulations) as a result of the restrictions.

Preparation of a COVIDSafe Plan forms part of the development of a safe system of work, however having a COVIDSafe Plan and complying with Chief Health Officer Directions does not necessarily mean you have complied with your duties under the OHS Act and OHS Regulations.

You must follow any health directions that apply to how your business must operate as well as ensure that you are meeting your obligations under the OHS Act. Employees must also comply with their duties under the OHS Act.

Coronavirus (COVID-19) and the personal care and beauty salon industry

Coronavirus (COVID-19) can cause mild to severe respiratory illness. The most common coronavirus (COVID-19) symptoms reported are:

  • fever
    • chills or sweats
      • cough
        • sore throat
          • shortness of breath
            • runny nose
              • loss of sense of smell or taste

                Coronavirus (COVID-19) is most likely to spread from person-to-person through:

                • close contact with an infected person
                  • touching objects or surfaces (such as door handles) contaminated by a person with the virus

                    The personal care and beauty salon industry employs people in barber shops, beauty services, electrolysis, hairdressing, make up, massage, nail care and skin care services.

                    Employees in the personal care and beauty salon industry may have an increased risk of exposure to coronavirus (COVID-19) due to:

                    • work that requires close contact between employees and clients, for example when providing services that require physical contact
                      • shared handling and use of rooms, tools and equipment
                        • handling money or credit/debit cards
                          • engaging with delivery drivers or contractors attending the workplace

                            Under the Occupational Health and Safety Act 2004 (OHS Act), employers have a duty to provide and maintain, so far as is reasonably practicable, a working environment that is safe and without risks to the health of employees, including independent contractors. This includes preventing risks to health, including psychological health, and safety associated with potential exposure to coronavirus (COVID-19).

                            Employees have a duty to take reasonable care of their own and others' health and safety in the workplace and cooperate with their employers about any action they take to comply with the OHS Act or Regulations.

                            Identifying risks

                            Employers must identify hazards and if necessary, assess the likelihood of risk to the health of employees from exposure to coronavirus (COVID-19) at their workplace. This must be done in consultation with health and safety representatives (HSRs) if any, and employees, so far as is reasonably practicable.

                            Employers should consider every employee, from those working in reception, handling deliveries and product sales, through to those involved in providing personal services. This includes contractors and/or their employees who are required to come on site to carry out work for the employer, such as servicing and maintenance of equipment.

                            Risks for employees in the personal care and beauty salon industry include:

                            • tasks that require employees to be in close contact to other employees, contractors and the public, especially if for prolonged periods of time
                              • shared use of tools and equipment, for example, computers, telephones, EFTPOS machines and tools required to deliver services such as hair styling and beauty therapy equipment
                                • handling products others have touched, for example, hair and skin products, nail polishes or massage oils
                                  • interaction with suppliers during product deliveries

                                    Employers must also identify whether there are other increased risks as a result of coronavirus (COVID-19), such as:

                                    • fatigue and stress because of changes in the workplace, for example, changes to work processes, work hours and rosters
                                      • musculoskeletal risks associated with changes to the physical workplace or systems of work

                                        Controlling risks

                                        Face coverings in workplaces

                                        Directions from the Chief Health Officer about face coverings are in place across Victoria. Everyone in Victoria over 12 years old needs to wear a face covering outside of their home, unless they have a lawful excuse not to do so. For more information see the guidance Managing coronavirus (COVID-19) risks: Face coverings in workplaces.

                                        Where a risk to health is identified at a workplace, employers must, so far as is reasonably practicable, eliminate the risk. Where it is not possible to eliminate the risk, then the risk must be controlled, so far as is reasonably practicable.

                                        The types of control measures required depends on the level of risk as well as the availability and suitability of controls for each workplace, including individual work areas.

                                        Consult with employees

                                        Employers have a duty to consult with employees, independent contractors and any HSRs, so far as is reasonably practicable, on matters related to health or safety that directly affect, or are likely to directly affect them. This includes consultation on identifying hazards or risks and decisions about how to control risks associated with coronavirus (COVID-19).

                                        The consultation should be conducted in accordance with any agreed consultation procedures.

                                        Ensure employees know what to do

                                        An employer's duty to eliminate or reduce risks associated with exposure to coronavirus (COVID-19) so far as is reasonably practicable includes ensuring that:

                                        • employees know what to do or who to notify if they feel unwell or suspect they've been infected, according to the information provided by DHHS
                                          • any unwell employee does not attend the workplace, including those who have been tested for coronavirus (COVID-19) and received a negative test result
                                            • employees who have been tested for coronavirus (COVID-19) and are awaiting their results or who are confirmed coronavirus (COVID-19) cases do not attend the workplace

                                              If an employee develops any of the symptoms of coronavirus (COVID-19), however mild, they should:

                                              • self-isolate immediately, seek advice from their doctor or the DHHS 24-hour coronavirus hotline on 1800 675 398 and get tested
                                                • tell their employer as soon as possible, follow the procedures their workplace has in place, and update their employer if their situation changes (for example if they receive a positive coronavirus (COVID-19) diagnosis)

                                                  Notifiable incidents and coronavirus (COVID-19)

                                                  From 28 July 2020 new temporary regulations under the Occupational Health and Safety Act 2004 specify when employers and self-employed persons must notify WorkSafe of a confirmed diagnosis of coronavirus (COVID-19) in the workplace. For more information see the guidance Notifiable incidents involving coronavirus (COVID-19).

                                                  Screening and quarantining

                                                  Employers should implement an employee and client screening process to minimise the introduction of coronavirus (COVID-19) into the workplace, for example by asking employees or clients before they enter the workplace if they:

                                                  • are subject to any health directions (such as isolation, quarantine or in relation to travel)
                                                    • have been in contact with any confirmed cases of coronavirus (COVID-19)
                                                      • have any of the coronavirus (COVID-19) symptoms

                                                        Physical distancing

                                                        Employers need to ensure that physical distancing of at least a 1.5-metre distance between people is maintained, and there is, on average, no more than one person per four square metres of floor space, wherever possible.

                                                        Workplaces that have areas open to, or used by, the public may be subject to particular physical distancing requirements under the Restricted Activity Directions and employers must follow any public health directions that apply.

                                                        Controls to achieve physical distancing may include:

                                                        • mark safe distances in work, transit and break areas (for example on floors and walls)
                                                          • install signs to advise clients of the requirements and the number of clients allowed in the particular space
                                                            • introduce a booking system to specify the maximum number of clients to be in the workplace at any one time
                                                              • consider temporarily ceasing any walk-in client services and request clients to book appointments before attending the workplace
                                                                • minimise crowding at the service desk by having clients pay and rebook when seated in the workspace using EFTPOS and encouraging the use of phone or online bookings
                                                                  • encourage attendance just before an appointment. If the waiting area is full, request clients to come back at the appointed time
                                                                    • request clients leave the workplace promptly after the service has been provided
                                                                      • provide enough time between appointments so that clients do not overlap when arriving and leaving the workplace
                                                                        • if appointments are running overtime, contact clients to reschedule
                                                                          • allocate seating in waiting areas to ensure physical distancing of 1.5 metres between clients
                                                                            • redesign the workplace to ensure that the workspace enable physical distancing of one client per four square metres of floor space and 1.5 metres between employees
                                                                              • where it is not possible to achieve physical distancing (for example when providing certain services to clients) supply appropriate Personal Protective Equipment (PPE) to employees
                                                                                • request clients not bring family members or others to appointments
                                                                                  • install physical barriers such as partitions to separate employees and clients from each other
                                                                                    • allocate employees their own workspace or service room, products and equipment to avoid employees sharing products or equipment or entering each other's spaces
                                                                                      • arrange equipment and product at each workspace to avoid employees moving around the workplace, including products needed for cleaning equipment
                                                                                        • if using fans, position them in a way so that air is not blown directly from one person to another

                                                                                          The DHHS and the Australian Government have posters and other resources aimed at educating the public about coronavirus (COVID-19). These can be placed in environments where employees interact with clients and other people, for example in workplace entrances.

                                                                                          Personal Protective Equipment (PPE)

                                                                                          Other than face coverings, other forms of PPE may be used in certain situations, after other control measures to protect against coronavirus (COVID-19) have been considered and implemented.

                                                                                          In some cases, the use of PPE (such as gloves, eye protection and disposable gowns) may be appropriate and recommended, such as when physical distancing cannot be achieved, or when the task involves risk of exposure to a client's blood or body fluids.

                                                                                          PPE needs to be practical for the work environment (allowing the necessary visibility and mobility) and properly decontaminated or disposed of when required.

                                                                                          Employers must provide information, instruction and training on the safe use, decontamination, maintenance and disposal of any PPE provided. They must also provide any necessary supervision.

                                                                                          Where PPE is required, employers must ensure that adequate PPE is available on site and within easy access.

                                                                                          Employers should monitor and encourage correct use of PPE, for example by providing information on posters about:

                                                                                          • washing or sanitising hands before putting PPE on, and putting face protection on before gloves
                                                                                          • removing gloves before face protection, washing or sanitising hands after removing PPE and decontaminating or disposing of used PPE safely

                                                                                            Employers should follow DHHS information on the appropriate use of PPE for coronavirus (COVID-19) in the work environment and Health Victoria's Infection prevention and control guidelines for hair, beauty, tattooing and skin penetration industries.

                                                                                            Employee and client hygiene

                                                                                            Maintaining good hygiene can help prevent the spread of coronavirus (COVID-19). Employers should:

                                                                                            • ensure all employees and clients follow good hygiene practices, including:
                                                                                              • washing hands frequently with soap and water for at least 20 seconds or using alcohol-based hand sanitisers
                                                                                              • coughing and sneezing into a tissue or coughing into their elbow or shoulder
                                                                                              • immediately disposing of tissues into a waste bin, then washing hands
                                                                                              • avoiding touching eyes, nose and mouth
                                                                                            • require clients wash hands or apply alcohol-based hand sanitiser on entering the workplace, in particular if working on hands (for example, nail services)
                                                                                              • clean and disinfect surfaces and shared equipment after use
                                                                                                • limit contact with others
                                                                                                  • display hygiene information in prominent locations in the workplace, such as meal break rooms, waiting areas and toilets

                                                                                                    Employers also need to provide alcohol-based hand sanitisers containing at least 60% alcohol if soap and water are not immediately available. Place hand sanitiser in multiple locations to encourage hand hygiene. If possible, choose touch-free hand sanitiser stations.

                                                                                                    Employers should also consider other ways to promote personal hygiene, such as:

                                                                                                    • building additional short breaks into employee schedules, to increase the frequency that employees can wash their hands
                                                                                                      • extending currently rostered breaks to allow employees to follow proper hygiene procedures
                                                                                                        • providing tissues and no-touch trash receptacles (for example, foot pedal-operated rubbish bins) for employees to use
                                                                                                          • reducing the number of touch points for employees (for example, by leaving access doors open where appropriate)

                                                                                                            Employers should educate employees to avoid touching their faces, including their eyes, nose and mouth, particularly until after they have thoroughly washed their hands upon completing work and before putting on and after removing PPE.


                                                                                                            Employers need to ensure that washroom facilities for employees and clients have adequate facilities for good hygiene, including:

                                                                                                            • clean running water
                                                                                                              • adequate supply of soap
                                                                                                                • single-use paper hand towels or hand-drying machines
                                                                                                                  • toilet paper

                                                                                                                    Facilities must be kept clean, properly stocked and in good working order.

                                                                                                                    Workplace cleaning

                                                                                                                    Thorough and regular cleaning needs to be undertaken of all frequently touched surfaces, such as:

                                                                                                                    • door handles
                                                                                                                      • counters
                                                                                                                        • phones
                                                                                                                          • EFTPOS machines

                                                                                                                            Employers should increase their usual cleaning practises, including at the end of each client service. In addition, employers should:

                                                                                                                            • ensure employees frequently clean and disinfect their own personal items used in the workplace, such as glasses and phones
                                                                                                                              • ensure workplace amenities including kitchens, lunchrooms, common areas, change rooms, toilets, and showers are cleaned and disinfected frequently. The frequency of this cleaning should increase from usual practices

                                                                                                                                Additional cleaning controls that may be required include:

                                                                                                                                • ensure surfaces are cleaned if an employee or client spreads droplets, such as through sneezing, coughing or vomiting
                                                                                                                                  • ensure employees who are cleaning, wear gloves and follow manufacturers recommendations for use of PPE. For example, employees may need protective eye wear when using some chemicals. Where possible, wash hands with soap and water after cleaning or, if washing is not possible, use alcohol-based hand sanitiser
                                                                                                                                    • provide closed bins in appropriate locations for employees to hygienically dispose of waste such as used tissues as soon as possible after use
                                                                                                                                      • provide alcohol-based hand sanitiser for employees to use after they dispose of their waste
                                                                                                                                        • where employees' work clothes are washed on site, launder them in accordance with the manufacturer's instructions using the warmest setting possible. Dry items completely. Do not shake dirty laundry as this may disperse the virus through the air
                                                                                                                                          • consider increasing the use of fresh outside air and reducing the use of recirculated air- conditioning in common areas

                                                                                                                                            Cleaning needs to be conducted in accordance with the DHHS information on cleaning and disinfecting for workplaces.

                                                                                                                                            Shared tools and equipment

                                                                                                                                            Avoid the shared use of tools and equipment and consider using disposable items, wherever possible:

                                                                                                                                            • allocate each employee their own equipment and tools, such as trolleys, scissors, hair dryers, brushes and combs, etc
                                                                                                                                              • encourage clients to put on and remove their own protective clothing (for example capes, linen) and place in appropriate hampers

                                                                                                                                                Where it is not possible to eliminate shared use:

                                                                                                                                                • provide cleaning products (for example, alcohol spray or solution) where communal tools and equipment are located
                                                                                                                                                  • if tools or equipment must be moved around the workplace, keep cleaning products with them
                                                                                                                                                    • ensure all employees thoroughly wash with soap and water or sanitise their hands before and after every use
                                                                                                                                                      • ensure all parts of tools and equipment are sterilised or cleaned as appropriate after use
                                                                                                                                                        • ensure items that come into contact with clients (such as linen) are stored in closed cabinets

                                                                                                                                                          The shared use of phones, desks, computers and other devices should also be avoided. Where this is not possible, these items should be regularly disinfected.

                                                                                                                                                          Deliveries, contractors and visitors attending the workplace

                                                                                                                                                          • non-essential visits to the workplace should be cancelled or postponed
                                                                                                                                                            • minimise the number of employees attending to deliveries and contractors as much as possible
                                                                                                                                                              • delivery drivers and other contractors who need to attend the workplace to provide maintenance, repair services or perform other essential activities, should receive clear instructions of requirements while they are at the workplace
                                                                                                                                                                • ensure handwashing facilities or, if not possible, alcohol-based hand sanitiser, is readily available for employees after physically handling deliveries
                                                                                                                                                                  • instruct visiting delivery drivers and contractors to remain in vehicles and use contactless methods (such as mobile phones) to communicate with employees wherever possible
                                                                                                                                                                    • instruct visiting delivery drivers and contractors to use alcohol-based hand sanitiser before handling products being delivered
                                                                                                                                                                      • use, and ask delivery drivers and contractors to use, electronic paperwork where possible, to minimise physical interaction. Where possible, set up alternatives to requiring signatures. For example, see whether a confirmation email or a photo of the loaded or unloaded goods can be accepted as proof of delivery or collection, as applicable

                                                                                                                                                                        Communication and employee welfare

                                                                                                                                                                        Employers should:

                                                                                                                                                                        • keep up to date with information on coronavirus (COVID-19), for example by regularly checking the DHHS website, and regularly share this information with employees ensure there are contingency plans in place for employee replacement when necessary
                                                                                                                                                                          • maintain regular communication with employees on how coronavirus (COVID-19) is being managed at the workplace, and what controls are being put in place
                                                                                                                                                                            • provide information to employees in a format that they can readily understand (for example in their own language) and in multiple formats, such as email, posters and verbally
                                                                                                                                                                              • ensure there are contingency plans in place for employee replacement when necessary

                                                                                                                                                                                Legal duties

                                                                                                                                                                                Employers have duties under the OHS Act, which include that they must, so far as is reasonably practicable:

                                                                                                                                                                                • provide and maintain a working environment that is safe and without risks to the health of employees and independent contractors
                                                                                                                                                                                  • provide adequate facilities for the welfare of employees and independent contractors
                                                                                                                                                                                    • provide such information, instruction, training or supervision to employees and independent contractors as is necessary to enable those persons to perform their work in a way that is safe and without risks to health
                                                                                                                                                                                      • monitor the health of their employees
                                                                                                                                                                                        • monitor conditions at any workplace under the employer's management and control
                                                                                                                                                                                          • provide information concerning health and safety to employees, including (where appropriate) in languages other than English
                                                                                                                                                                                            • ensure that persons other than employees of the employer are not exposed to risks to their health or safety arising from the conduct of the undertaking of the employer
                                                                                                                                                                                              • consult with employees and HSRs, if any, on matters related to health or safety that directly affect or are likely to directly affect them

                                                                                                                                                                                                A person with management or control of a workplace must ensure, so far as is reasonably practicable, that the workplace and the means of entering and leaving it are safe and without risks to health.

                                                                                                                                                                                                Employees also have duties under the OHS Act, which includes that they must:

                                                                                                                                                                                                • take reasonable care for their own health and safety
                                                                                                                                                                                                  • take reasonable care for the health and safety of persons who may be affected by the employee's acts or omissions at a workplace
                                                                                                                                                                                                    • co-operate with their employer with respect to any action taken by the employer to comply with a requirement imposed by or under the OHS Act

                                                                                                                                                                                                      The OHS Act gives HSRs a role in raising and resolving any OHS issues with their employer, and powers to take issues further if necessary.