Manual handling solutions in poultry processing
Guidance for employers on how to eliminate or reduce musculoskeletal disorder (MSD) risks in the poultry processing industry. The Victorian poultry industry processes more than 400,000 birds daily, producing products including chicken, duck, turkey, squab and guinea fowl.
Control the risk of musculoskeletal disorders
Musculoskeletal disorders
Musculoskeletal disorders (MSDs) means an injury, illness or disease that arises in whole or in part from hazardous manual handling. MSD can happen suddenly or over time, or a combination of both. For example, body tissue weakened by increasing wear and tear may be vulnerable to sudden damage from strenuous work. MSD does not include an injury caused by crushing, entrapment or cutting resulting primarily from the mechanical operation of plant.
MSDs include conditions with discomfort or pain in muscles, joints, tendons and other soft tissues, with or without visible symptoms. Past names for some of these conditions include occupational overuse syndrome or repetitive strain injuries.
MSDs in poultry processing are usually associated with manual work involving highly repetitive movements, sustained awkward postures or forceful movements.
Employers must, so far as is reasonably practicable:
- identify any hazardous manual handling work that is undertaken or will be undertaken by employees and
- eliminate any risk of MSD associated with that hazardous manual handling.
If it’s not reasonably practicable to eliminate a risk of MSD associated with hazardous manual handling, the employer must reduce the risk so far as is reasonably practicable through:
- altering:
- the workplace layout, or
- the workplace environment including heat, cold and vibration, or
- the systems of work which involve hazardous manual handling, or
- changing the things used in the hazardous manual handling, or
- using mechanical aids, or
- using a combination of these risk control measures.
Use the hierarchy of control to identify and implement the highest order of control.
In many cases several control measures may need to be implemented to reduce the risk, so far as reasonably practicable.
Environmental conditions
Environmental conditions and psychosocial factors may increase the risk of MSDs associated with hazardous manual handling.
Environmental conditions may include:
- vibration
- heat
- humidity
- cold and wind
- slippery and uneven floor surfaces
- obstructions
- poor lighting
- noise.
Psychosocial factors
Psychosocial factors that may increase the risk of MSDs associated with hazardous manual handling include:
- work demands, including workload and the pace of the work
- low levels of control over work
- poor levels of resourcing
- low role clarity
- fatigue
- insecure work
- poor levels of support by management, supervisors and colleagues.
Consultation
Employers must consult health and safety representatives (HSRs), if present, and employees, and trial proposed solutions to determine if they are right for your workplace or if further changes or different controls are needed. Once the controls are in place, they should be monitored to assess their suitability and effectiveness.
For consultation to be effective employers must share information in relation to the health and safety matter, give employees the chance to express their views and take those views into account before finalising any decision.
Information, training and instruction
Provide information, training and instruction in manual handling techniques used in addition to all other reasonably practicable ways to reduce risk.
When training is provided, it must be work-specific and competency-based to be effective.
Supervisors should be competent in safely undertaking manual work and be supported in this role. There should be appropriate supervision of safety as well as of production.
Information to employees must be provided in such languages as appropriate.
Control high risk activities in the workplace
High risk activities
High risk activities should not be used in the workplace. An employer who allows these activities may be in breach of OHS legislation. Examples of high-risk activities include:
- preparing trailers for unloading live birds in crates
- movement of trailers with forklifts and pedestrian interaction within site
- lowering and raising trailer stabiliser.
Low risk solutions
Low risk solutions are most effective at reducing risk and should be regarded as the target for all workplaces.
Reduced risk solutions
Reduced risk solutions are less effective in reducing risk than low risk solutions. You should regularly review how you manage risk — aim to move towards using low risk solutions at your workplace.
Controlling high risk activities
- Identify high risk activities in your workplace.
- Control the risks using a low risk solution following the hierarchy of control.
- If it is not reasonably practicable to use a low risk solution then control the risks using reduced risk solutions.
Risk controls should be reviewed regularly as higher order controls become more practicable.
Manual handling work
Receiving live birds
There are many work-related hazards when receiving live birds. This includes unloading and loading of trailers from holding sheds requires the movement of trailers on gravel or concrete and in some cases the surface may be uneven. Other environmental issues, such as the weather, can also present additional hazards.
Manual handling hazards can include:
- movements or force done more than twice per minute
- very fast movements
- slips, trips and falls.
- Additional hazards
Powered stabilizers may pose a crush hazard if a person or a part of them is underneath at the time of lowering.
Use a stabilizing system with an automated roof that lowers and secures the cages. An older system relies on ratchet type strapping that is thrown overhead and over the trailer. This can potentially strike a person on the other side.
Often there are 2 forklift drivers and they operate independently on 2 trailers to load or unload. The need to do tasks such as cleaning up will result in one getting off their forklift while the other forklift is still operating.
Employees in these workplaces are divided into the 'Dirties' and the 'Cleans' depending on where along the process line they are located. There are very strict guidelines in place due to food handling and processing that helps to make sure these groups are kept separated. This may result in the need for one of these groups to enter and travel through a powered mobile plant (PMP) operating area to access their amenities, creating a situation of pedestrian and PMP interaction that will need to be controlled.
Part 3.5—Plant of the OHS Regulations requires employers and self-employed persons to control the interaction of pedestrians and powered mobile plant by, among other things, fitting warning devices on plant that might collide with pedestrians. Employers must also ensure, so far as is reasonably practicable, that people are separated from mobile plant through physical barriers, traffic management plans, high-visibility clothing, and the use of warning devices such as alarms, cameras, and proximity sensors to prevent collisions.
- Reduced risk solutions
Use mobile plant with ergonomic design features, such as
- motorised winder
- removal of excess waste
- fixed ladders and platforms for trailer ascent and descent.
- Low risk solutions
Separate pedestrians from forklifts and other mobile plant.
For example use:
- raised walkways, gates or barrier railings
- designating pedestrian exclusion zones
- pre-start inspection
- periodical re-training of drivers and pedestrian employees
- prime mover fitted with reverse beepers
- prime mover fitted with hydraulic turntable
- preventative maintenance checks of reverse beepers to alert pedestrians that mobile plant is reversing.
Figure 1: Barrier railing.
Figure 2: A clearly marked pedestrian walkway.
Unloading crates from pallets and modules
Birds are transported from farms to the production facility in crates or draws which are placed on pallets or modules.
Although this is effective for transportation, unloading involves hazardous manual handling.
Employees may need to fully bend when they reach the bottom of the pallet and lift crates onto a conveyor.
The crates and draws are heavy. The weight depends on the size and number of the birds.
- High risk activities
Lifting crates and draws manually from below knee height including:
- bending the back more than 20 degrees
- twisting the back more than 20 degrees
- lifting or lowering.
Lifting crates or draws to or from above shoulder height including:
- lifting and lowering or carrying heavy loads
- more than 2 hours over whole shift
- pushing, pulling or dragging.
Other high risk activities include:
- pushing, pulling or dragging crates and draws when re-loading onto pallets and modules
- bending the back more than 20 degrees while washing pallets and modules
- washing pallets and modules manually can also result in slips, trips and falls.
Figure 3: Diagram shows low, medium and high risk lifting zones in relation to the body.
- Reduced risk solutions
Use mechanical lifting aids. For example, a scissor lift, that enables an employee to manually handle crates and draws at waist height.
Figure 4: Using a scissor lift for crate removal.
Use a partially automated system for the delivery of full crates and draws from pallets or modules.
Manage the risk of slips, trips and falls with adequate drainage to avoid pooling of water.
Remove excess waste to control the risk of falls from slips, as far as practical.
Rotate employees to other work tasks that use different muscle groups.
- Low risk solutions
Use a fully-automated system for crate delivery to hanging area. This eliminates the work of manually handling crates up to the hanging area.
Figure 5: Automated system for crate delivery.
Use a fully-automated system for washing modules, crates and draws.
Use a fully-automated system for loading empty crates and draws back onto pallets.
Figure 6: An automated washing and crate handling solution.
Hanging Live Birds
Live birds are transported before hanging in crates and draws on pallet and modules.
Retrieving the birds for hanging requires an employee to repeatedly bend and twist their back in order to remove them from the crates or draws.
The employee then hangs the bird’s feet-first in the shackles.
- High risk activities
It can be difficult for employees to access birds directly, if the work is designed in a way that creates a need for employees to reach:
- downward into crates or draws to retrieve birds
- forward to place bird onto shackle line.
Hazardous manual handling movements include:
- excessive bending of the wrist
- holding supporting or restraining any object, person or animal
- reaching forwards or sideways more than 30 cm from the body
- lifting above shoulder height.
The risk of MSDs are increased when these movements are done:
- more than twice per minute
- more than 2 hours over the whole shift.
Employees are required to hang birds to the shackle line speed. These speeds vary and are set as per production requirements. These can be as low as 10 birds per minute but as high as 160 birds per minute for 7 hangers on small birds.
Other hazards include:
- standing for long periods while hanging birds
- working in humid and high temperature conditions
- poor air quality due to dust, dirt and feathers in hanging areas
- exposure to biological diseases
- psychosocial.
- Reduced risk solution
- Raise the position of the crate and draw conveyor height to reduce the need for employee to reach downward.
- Minimise the distances that the employee has to reach to the shackle line.
- Use a rotation system to other work to use different muscle groups.
- Anti-fatigue matting to reduce lower limb discomfort.
- Change production start time on hot days.
Wear personnel protective equipment (PPE). For example,
- masks
- gloves
- hair nets
- plastic aprons.
Reduce heat stress by:
- changing shift start times on hot days
- increasing air movement, or general ventilation
- using local exhaust ventilation to remove heat and water vapour from processes
- reducing the amount of clothing worn
- making the work tasks less strenuous and/or reducing the pace of the task (to lower metabolic rate).
- Low risk solution
Use an automated system that has no crates or draws.
Fixed hours for hanging birds — employers should consult with employees on appropriate hours, considering the line speeds, (or the lack of), mini breaks and the effects of employee absenteeism have on rotation systems.
In addition to the controls described in Reduced risk solutions, consider:
- reducing the air temperature by evaporative or refrigerated cooling of the air (spot air conditioning may be a more cost effective alternative in large spaces)
- ensuring the airflow direction in the design of ventilation system to draw in outside fresh air and also prevent migration of airborne contamination in the dirty areas of the plant from reaching clean areas of the plant. For example, packing areas
- automated dust extraction system for maintaining good air quality for employees.
Backup killing
Birds are stunned before entering the automatic kill machine but an operator is still required to cut any birds that have been missed by the machine. Most workplaces have darkened this area using blue or red lighting in an effort to soothe birds.
There is usually a manual kill back up in the area as not all birds will be killed through the automatic system, largely due to bird behaviour. So knife use remains a necessity in these areas, and the typical administrative controls and PPE will still be required for the manual kill process.
Kill areas will be covered in blood. Slip, trips and fall risks will need to be managed.

Figure 7: Birds on processing line.
- High risk activities
Standing for long periods and repetitive movements when cutting birds.
Repetitive manual handling:
- more than twice per minute
- more than 2 hours over the whole shift.
Using a knife to make manual incisions, may result in cuts, lacerations and burns from hot water.
Re-positioning one-legged birds into shackles puts employee at risk of entanglement with the shackle line.
- Reduced risk solution
Use anti-fatigue matting which may improve blood circulation in the body, reducing fatigue and reducing the impact on employees’ lower joints.
Cuts to birds should be made at employees mid chest-height and with minimal need for reaching. Adjust the shackle line to the height needed for the specific cut.
Employees making incisions should wear cut-resistant gloves to protect their hands.
Employers should provide adequate cut resistance gloves with an option that avoids latex reaction, for example.
Figure 8: Cut-resistant glove.
Position the knife blade steriliser with overflow for catchment of excess water within an accessible zone to reduce overreaching.
- Low risk solution
- Install fixed sit stand stools.
- Cuts performed at employee mid chest-height and with minimal reaching.
- Use start-up sirens to alert employees of impending shackle line start-up and movement.
- Use gauntlet or arm guard for added protection.
- Provide a face shield to protect employee’s neck area from splattering blood.
- Provide emergency stop lanyards or buttons along shackle line in case of entanglement.
- Install fixed guarding surrounding automatic killer blade.
- Provide emergency stop with brake for automatic killer blade.
Figure 9: Fixed guarding surrounding automatic killer blade.
Evisceration
The evisceration area generally has wet floors and can be noisy due to plant and equipment. Machine setting changes are made to suit the different bird sizes.

Figure 10: Employees working in the evisceration area.
- High risk activities
Changing machine settings to suit bird sizes and retrieving birds that have fallen from shackle line can result in entanglement, entrapment and shearing.
Risk of hand injuries from prolonged use of scissors when manually cutting feet off birds that weren't picked by the machine.
The wet floor of the evisceration area can result in slips, trips and falls.
- Reduced risk solutions
- Install fixed guarding for evisceration machinery and offal harvesting equipment.
- Ensure that adjustment controls are outside the plant guarding.
- Fit interlocks to removable guarding.
- Anti-fatigue matting where employees stand for prolonged periods.
- Ensure floors are coated with a non-slip surface.
- Provide good drainage to prevent water from pooling on floors.
Figure 11: Fixed guarding to prevent access.
Figure 12: Waste pipe directed to drain.
- Low risk solutions
- Use automated evisceration equipment.
- Physically separate automated evisceration equipment from employees.
- Use start-up sirens to alert employees of impending shackle line movement.
- Provide emergency stop lanyards or buttons along shackle line and plant in case of entanglement.
- Ensure floors are non-slip.
- Minimise the need for forward and high reaching by employees by reducing the distance between employees and the shackle lines.
Figure 13: Good work design to reduce over-reaching movements.
Ice transfer
Ice is used for chilling. It is transferred into spin chillers to keep the water temperature down for keeping product temperatures below 4 degrees.
- High risk activities
Bagged ice is manually emptied directly into spin chillers, presenting hazards including:
- lifting or lowering
- awkward postures such as
- bending the back more than 20 degrees
- reaching forwards or sideways more than 30 cm from the body.
Manually directing ice to screw conveyor or auger by shovelling or raking. Reaching to undertake this work can result in forward bending of the back more than 20 degrees. Further hazards could involve entanglement, entrapment or shearing.
Dry ice is also used in poultry processing, for example in direct steam injection. Employees use scoops on the dry ice and then walk it over to the product, crossing the paths of other employees in the process. Visors can fog-up and limit employee’s vision to perform tasks safely.
- Reduced risk solution
Install a conveyor or chutes to direct the ice into spin chillers and trolleys.
Install machine guarding to prevent access to exposed augers.
Position the machine operator at a safe distance and enable direct ice to auger using a conveyor or chute.
- Low risk solution
- Use automated screw conveyors that transfer ice directly into spin chillers.
- Eliminate spin chillers using air chill to keep birds at required temperatures.
Re-hanging
After birds exit the spin chiller they are re-hung on to the weigh line. The product is then inspected for grading and distributed throughout the packing areas to product specifications.

Figure 14: Re-hung birds.
- High risk activities
- Hanging birds from conveyor to air chill or weigh line.
- Inspection and grading.
Hazards include standing for long periods and repetitive manual handling, for example:
- twice per minute
- more than 2 hours over the whole shift
- excessive bending of the wrist
- reaching forwards or sideways more than 30 cm from the body
- overhead reaching.
- Reduced risk solution
- Diverter bars to push product towards operator.
- Minimise reaches by reducing the distance between conveyor and weigh line.
- Reduce width of conveyor to minimise forward reaches.
- Rotation system to other work that use different muscle groups.
- Anti-fatigue matting.
- Adjustable height stands.
- Low risk solution
Presenting product to operators with minimal reaching.
Figure 15: Good work design provides comfortable reach distances.
Bagging whole birds
Whole birds are visually inspected and graded by operators for quality assurance. These birds are then packaged into bags, clipped closed and placed into boxes.
- High risk activities
Reaching into bins to retrieve birds is highly repetitive work that involves hazardous manual handling, including:
- excessive bending of the wrist
- bending the back forwards more than 20 degrees
- twisting the back more than 20 degrees
- reaching forwards or sideways more than 30 cm from the body
- more than twice per minute
- more than 2 hours over the whole shift
Placing bagged birds into boxes or crates is hazardous, where reaching forwards or sideways more than 30 cm from the body may be involved.
Placing packed boxes or crates onto pallets may involve:
- bending the back forwards more than 20 degrees
- reaching forwards or sideways more than 30 cm from the body
- lifting or lowering.
- Reduced risk solution
Minimise forward reaches using bin tilters to present birds closer to the employee.
Use an angled chute and gravity to push the birds into bags.
Figure 16: Bagging birds using a chute.
Minimise reaches with height-adjustable workstations.
Figure 17 Employee using a height-adjustable workstation.
Use conveyors or lifting aids.
Use a work rotation system to allow employees to use different muscle groups.
- Low risk solution
Use a solution that drops portions or pushes birds through a chute and into the bag. This eliminates the need for forceful pushing by employee.
Figure 18: A solution that drops portions or pushes the bird into a bag.
Use fully-automated bagging machines that automatically bag, clip and tie birds.
Figure 19: Fully-automated bagging machines.
Use conveyors with angled slides to eliminate the need for lifting tubs onto the conveyor.
Figure 20 A conveyor using a diverter to manage chicken portions.
Cutting up portions
Birds are cut into pieces to produce a variety of products. These are packed as tray and bulk products such as breasts, wings, drumsticks and thighs. Birds are also cut into pieces to help with the de-boning process.

Figure 21: Chicken portions.
- High risk activities
Using a bandsaw to section a bird involves hazardous manual handling including:
- bending the back forwards more than 20 degrees
- reaching forwards or sideways more than 30 cm from the body.
Using a bandsaw also puts the employee at risk of:
- cuts
- lacerations
- burns
- entanglement
- entrapment
- shearing.
Retrieving product to be cut up can also involve excessive bending of the wrist.
Similar to most poultry processing work, these activities are highly repetitive and involve long duration. They are undertaken for:
- more than twice per minute
- more than 2 hours during whole shift.
- Reduced risk solution
Ensure that employees who cut up portions are fully trained in the use of saws for this work.
Figure 22: Only fully trained and competent employees are to use split bird saws.
Ensure a warning device, for example, a red light, is installed to alert the operator when the saw is on and running.
Use PPE such as:
- chain mesh gloves, combined with rubber and cotton suited to individual preference
- safety glasses
- hearing protection
- non-slip footwear.
While using any saw, employees need to be 100% focused on their work.
Physically separate the cutting area from other process areas with barricades, fencing and similar methods of isolation from any distractions.
- Low risk solution
Use a fully-automated portion cutting system that removes the need for all manual cutting.
The fully-automated portion cutting system often cannot keep up with full production rate — kill rate is much higher than the capacity for processing by the various systems. There will always be a need for manual processing in order to keep up. The typical administrative controls and PPE for knife use will still be required.
Figure 23: An automated processing line.
Use a fully-fenced or guarded area to eliminate pedestrian access.
Figure 24: Guarding systems are used to prevent access to danger zones.
Ensure that the emergency stop is fitted within easy reach for use by employees.
Ensure that a blade brake and/or an interlocked pressure mat is fitted in front of the cut-up saw.
Breast fillet de-boning
This work is completed in a number of ways including using static cones, with moving cone lines, and on moving shackle lines. Some companies de-bone barrels directly onto tables without cones.
When skinless breast fillets are required, the barrel skin is removed before the fillet is boned.

Figure 25: Breast fillet de-boning using a moving cone line.
- High risk activities
Pulling skin and removing the wishbone from carcass involves repetitive manual handling:
- more than twice per minute
- more than 2 hours over the whole shift
- pushing, pulling or dragging
- excessive bending of the wrist.
Employees are at risk of cuts and lacerations when:
- cutting fillets from the barrel
- inspecting and trimming fillets.
Emptying waste tubs and crates can present hazards including:
- slips, trips and falls
- lifting and lowering or carrying heavy loads
- bending the back forwards more than 20 degrees.
- Reduced risk solutions
- Use height adjustable tables and workstations.
- Use platform stands where necessary.
- Lower shackle line to minimise reaches.
- Wear mesh gloves when using a knife to prevent cuts and lacerations.
- Use appropriate sharp knives and scissors for the work.
- Provide knife sharpening equipment and training and supervision for its correct use.
- Remove damaged knifes from service.
- Use a rotation system to other work that use different muscle groups.
Figure 26: Employees at a boning line.
When emptying waste tubs and crates:
- frequently do housekeeping to remove excess skin and fat from flooring
- wear non-slip footwear
- ensure 2 persons lift tubs and crates
- consider having a weight limit for crates, or use smaller crates and fill the tubs on scales, so that weights can be monitored.
- Low risk solution
Figure 27: Employees at a de-boning line.
- Use an automated de-skinning machine.
- Use ergonomically designed workstations with adjustable height and reach spans.
- Use diverter bars to push product closer to employees to minimise reaches.
- Install a footrest bar in front of operators to allow posture shift, which helps to reduce pressure on the lower back.
- Set a maximum time for de-boning work. For example, 4 hours.
- Use conveyors to remove skin, trimming waste and carcasses.
- Lifting aids for handling tubs and crates of product.
Legal duties
Under the Occupational Health and Safety Act 2004 (OHS Act) , employers must, so far as is reasonably practicable, provide and maintain a working environment that is safe and without risks to the health of employees. This duty is extended to independent contractors and labour hire arrangements in many circumstances. The duty requires employers to eliminate the risk so far as is reasonably practicable, and if that is not reasonably practicable, then to reduce the risk so far as is reasonably practicable.
The duties of employers include providing the necessary information, instruction, training or supervision to enable employees to do their work in a way that is safe and without risks to health.
Employers must, so far as is reasonably practicable, consult with employees and also with health and safety representatives when identifying hazards and risks and implementing controls to eliminate or, where elimination is not reasonably practicable, to reduce risks in accordance with the OHS Act and Occupational Health and Safety Regulations 2017 (OHS Regulations).