Business roles

Before you begin

To perform tasks on behalf of an organisation in myWorkSafe, you must hold a role for that business. You will first need a myWorkSafe account.

Login or create a myWorkSafe account

Roles in myWorkSafe

• myWorkSafe Managers can assign and manage myWorkSafe roles for the business.
• myWorkSafe Manager Delegates can assign and manage most myWorkSafe roles for the business. This is done on behalf of a myWorkSafe Manager.
• Claims Administrators are responsible for managing workers’ claims.
• Notification Administrators can view incident notifications. They can also submit and manage asbestos removal notifications.

A business can have multiple people in each role, and each person can hold more than one role if required.

A detailed description of these roles including how to obtain them is as follows.

myWorkSafe Manager

A myWorkSafe Manager can manage and perform special tasks on behalf of a business in myWorkSafe. Only those who hold a specific role in the Australian Business Register (ABR) for the business can apply for this role.

You need to apply for this role from your myWorkSafe account.

myWorkSafe Managers can

• add and remove users
• assign users to roles within their business
• remove users from roles, either immediately or in the future
• assign specific roles to themselves, eg Claims Administrator
• delegate a myWorkSafe Manager with restricted abilities to manage these users for them.

myWorkSafe Managers can't

• perform the functions of a Claims Administrator or Notification Administrator role. A myWorkSafe Manager must assign additional roles to themselves to perform these functions.

What you’ll need to apply

1. create a myWorkSafe account
2. hold an eligible role for your business type
3. provide proof of identity.

We need to prove your identity as part of the application process. We do this through Service Victoria. You will need to provide the numbers of 2 identity documents. Your name must match the name registered in the ABR. For a complete list of ID documents, visit the Service Victoria website.

myWorkSafe Manager Delegate

A myWorkSafe Manager Delegate can manage most myWorkSafe roles for their business.

This role must be assigned by a myWorkSafe Manager.

myWorkSafe Manager Delegates can

• add and remove users
• assign users to roles within the business
• remove users from roles, either immediately or in the future.

myWorkSafe Manager Delegates can't

• assign specific roles to themselves, eg Claims Administrator
• assign, modify or remove the myWorkSafe Manager.

Claims Administrator

The Claims Administrator is responsible for managing claims submitted by employees in their organisation.

This role can be assigned by a myWorkSafe Manager or Delegate. You can also apply for this role from your myWorkSafe account.

It’s a good idea to have more than one Claims Administrator:

• to ensure that claims are managed in a timely way where there is a high volume of claims
• so that Claims Administrators are free to lodge their own claims and have them managed by an appropriate person.

Claims Administrators can

• view all claims submitted by employees in their organisation
• manage and complete these claims, including completing Parts A and B
• manage and complete the Employer’s Injury Claim Report
• view a summary of submitted claims
• view any supporting documents uploaded for these claims
• receive reminders and updates for any submitted claims.

Claims Administrators can't

• manage and complete claims they have submitted themselves
• add, edit or remove users.

Notification Administrator

A Notification Administrator can manage all notification tasks for their business.

This role must be assigned by a myWorkSafe Manager or Delegate.

Notification Administrators can

• view and download asbestos removal and incident notifications
• withdraw an asbestos removal notification.

Notification Administrators can’t

• update or delete asbestos removal and incident notifications
• withdraw an incident notification.

myWorkSafe guides

Get started in myWorkSafe with these helpful guides.