Help with employer login

Information about lost passwords, first time employer login users, supported browsers and your privacy.


Self-help topics

Lost passwords

If you've forgotten your password you can:

  • reset it using the forgotten password link on the employer login screen
  • contact your WorkSafe agent.

Using an employer login for the first time

If you don't know your username and password, there are two ways to find it:

  • listed on previous communication sent to you like your Insurance Renewal package – sent to you at the beginning of each financial year
  • contact your WorkSafe agent.

Supported browsers

These browsers have been tested using default settings. Other browsers and versions may also work but have not been tested.

  • Chrome version 49
  • Internet Explorer version 11
  • Mozilla FireFox version 44
  • Safari version 9.

You need to enable JavaScript and cookies (including third party). In modern browsers like Chrome, JavaScript and cookies are enabled by default.


If you don't have JavaScript enabled you'll see an error message that says enable JavaScript in your internet browser and restart your browser. Refer to your internet browser's help for instructions on how to do this.

Check if JavaScript is enabled in your browser and find out how to turn it on.


If you don't allow cookies you'll see an error message. Learn more about cookies and how to allow them.

Your privacy

The data we collect from your business is confidential. When you log in for the first time you'll be asked to:

  • review and accept the terms and conditions
  • change your password
  • set a security question.

Learn more about WorkSafe's online self-service options