00:03
Verifying your identity with a smartphone is a simple process.
00:06
It's a bit like the old 100 point ID check, except with your phone.
00:11
But you'll need to follow the steps to get it right. Let's take you through the three steps.
00:16
First, you'll need to show original documents. At least one must have your photo.
00:22
We verify these documents against the official source. We do not store any of your documents.
00:29
Second, you'll need to perform a live ID or liveness test.
00:33
It's a live test that checks your face against your photo documents.
00:38
Finally, you may be asked to take a passport style photo.
00:43
Step 1. You'll need one of these combinations of original documents.
00:49
Passport and driver licence.
00:51
Passport and Medicare card.
00:54
ImmiCard and driver licence.
00:56
ImmiCard and Medicare card.
00:59
Birth certificate and driver licence.
01:03
The way you hold and photograph your document is also really important.
01:07
Take photos without a flash, against a plain background and not directly under a light.
01:14
Avoid glare and reflections on the surface of the document, even on a section with no information.
01:20
Make sure you can see all the edges of your document in your photos.
01:25
A good way to do this is to hold the document up against a plain wall.
01:28
Make sure the document is in good condition and readable.
01:32
If the text is worn or damaged, this can make documents hard to read.
01:36
Smooth down any bent or creased edges.
01:40
If you accidentally take a bad photo, don't worry, just retake the shot.
01:48
Let's start with your passport.
01:49
Open to the photo page and place your thumb on the spine like this.
01:54
That will keep your passport open.
01:57
Make sure no part of your hand covers any information on your passport.
02:02
For any ID card, grip it between your thumb and first finger making sure no part of your hand covers any information on the card.
02:11
Your birth certificate must be the full certificate, not an extract.
02:16
Hold your birth certificate in the center between your first finger and thumb.
02:20
Make sure no part of your hand covers any information on your certificate.
02:26
Next up, we'll match your face to your photo ID.
02:29
Remove anything covering your face, including glasses and hats.
02:33
Stand in front of a plain, light-colored wall and avoid standing directly under a light.
02:38
It's important there are no dark shadows or glare on your face.
02:42
Hold the phone in front of you like you're taking a selfie,
02:45
with the phone's camera at the top of the front of your phone.
02:48
Look at the camera, not your image.
02:51
Point the camera toward your face and make sure your head fits tightly inside the circle.
02:56
When we ask you to, please give a big smile. Let's see your teeth.
03:01
If your smile isn't big enough the system won't recognise it.
03:05
Then we'll ask you to turn your head and look at your shoulder.
03:09
Don't move your camera. Just your head.
03:12
Finally, some Service Victoria transactions may require you to take a passport style photo to confirm your identity.
03:20
You can also choose to display this on other licences, permits or certificates in the future too.
03:26
Taking this photo is very similar to the liveness test.
03:30
Remove anything covering your face.
03:33
Stand in front of a plain, light-colored wall and make sure there are no dark shadows or glare on your face.
03:41
Hold the phone in selfie mode in front of you.
03:44
Your mouth should be closed and your eyes open, and look at the camera lens.
03:49
Remember, if for any reason you can't verify your identity online, don't worry, there are other ways.
03:56
We'll tell you during your ID check.