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Provisional payments: Information for employers

Workers with a work related mental injury can access early treatment and support while they await the outcome of their claim. This support is called provisional payments.

Overview

A smooth and fast transition back to work (even if they return to reduced capacity) can support a worker's recovery and increase productivity.

Employers have an obligation to provide early notification of mental injury claims.

Employers must complete, sign and forward the Worker's injury claim form Part A to their agent within three business days of receiving it from the worker.

Provisional payments: Having a mentally healthy workplace

From 1 January 2022, penalties will apply when employers do not meet their early notification requirements. The early notification requirement is specific to claims where there is a workplace mental injury.

For more information about the penalties please refer to the claims manual.

Resources for employers

There are a number of tools and resources to help you understand your duties and how to support workers with a mental injury claim and their return to work journey.

Employer injury claim report  

Worker's injury claim form  

Provisional payments: Fact sheet for employers  

How employers can support a worker while they await the outcome of their mental injury claim.

Provisional payments employer flowchart  

WorkSafe claims manual  

A manual for WorkSafe Victoria and authorised Agents who manage WorkCover claims to assist with decision making in line with the legislation.

Resources for your workplace

Posters for your workplace  

Information for injured workers: Getting help with your mental health  

Translated in five languages.

Related information

Mental injury support  

Provisional payments for mental injuries  

Translated in five languages.

Planning your worker's return to work