Rejected claims

If your claim is rejected, you have a few options.


Use your sick leave

Your are entitled to use any sick leave or other leave you've accrued to cover your time off work.

Request a review of the decision

If your claim is rejected you will be sent a letter by your WorkSafe agent explaining the reasons why it was rejected. This letter will include information on different ways you can appeal the decision.

If you want to request a review follow the instructions in the letter. If you need further information get in touch with your employer’s insurance agent and or WorkSafe Advisory.

WorkSafe Advisory Service

WorkSafe's advisory service is available between 7:30am and 6:30pm Monday to Friday. If you need more support, you can also contact WorkSafe using the Translating and Interpreting Service (TIS National) or the National Relay Service.

1800 136 089 More contact options