Chronic pain journey map

A journey map that highlights the different stages of the experience with WorkSafe from the perspective of an injured worker with chronic pain.


What it contains

This customer journey map describes the customer journey including the emotions, thoughts and pain points that are part of a customers’ experience with WorkSafe.

How it works?

We take a customer proto persona and specific scenario and play out the end-to-end experience across that journey, including the interactions that occur along the way.