Health Care and Social Assistance (HCSA) industry strategy 2020-23



The HCSA industry remains a high priority for WorkSafe, it employs the largest number of workers, is the state's fastest growing industry and has a high number of claims. This document outlines WorkSafe's strategic response to these challenges.

WorkSafe’s Health Care and Social Assistance (HCSA) Industry Strategy 2020-23 aims to drive industry wide cultural change to make workplaces healthier and safer, reduce injuries and illness, and improve support for injured workers. WorkSafe and industry stakeholders worked collaboratively to develop the strategy which puts the health, safety and wellbeing of workers on par with the protection and care of patients and clients. The strategy will specifically focus on the high risk sectors, hospital, residential care and home-based care, and the issues causing the most harm, hazardous manual handling, fatigue and occupational violence and aggression.

What it contains

For the past year, WorkSafe has consulted extensively with the community and key industry stakeholders to understand their expectations and priorities. This document explains:

  • HCSA industry overview
  • industry challenges contributing to risk of injuries and illness
  • goals, approach and focus areas