Mental injury journey map

A journey map that highlights the different stages of the experience with WorkSafe from the perspective of an injured worker with a mental injury.


What it contains

This customer journey map describes the customer journey including the emotions, thoughts and pain points that are part of a customers' experience with WorkSafe.

How it works

We take a customer proto persona and specific scenario and play out the end-to-end experience across that journey, including the interactions that occur along the way.