Mental injury journey map

A journey map that highlights the different stages of the experience with WorkSafe from the perspective of an injured worker with a mental injury.

Shape
 
Published: 02 Mar 2021
 
File type: PDF
 
File size: 4.95 MB
 
Length: 1 page
 
Reading level: Medium

What it contains

This customer journey map describes the customer journey including the emotions, thoughts and pain points that are part of a customers' experience with WorkSafe.

How it works

We take a customer proto persona and specific scenario and play out the end-to-end experience across that journey, including the interactions that occur along the way.