Navigating the return to work process

What it contains

Supporting a worker’s recovery and return to work (RTW) can be complex. Every situation is different, and the process may involve multiple people, changing work capacity and ongoing communication.

This guide helps provide a practical overview of the key steps involved in supporting an injured employee from the time an injury occurs through to a safe and sustainable return to work. It is designed to help Return to Work Coordinators understand their role and the actions they can take to support recovery and return to work outcomes.

The guide covers how to:

• support an injured employee after a workplace injury
• make early, supportive contact
• help with claim submissions
• prepare for return to work activities
• develop return to work arrangements
• prepare the workplace and employee for return
• provide ongoing support and communication

You'll also find practical tips, key actions and links to additional WorkSafe resources.