Service blueprint – identifying services

The support coordination pilot's service blueprint outlining all touchpoints, activities and actions required to identify recovery services for the injured worker.

Shape
 
Published: 04 Dec 2020
 
File type: PDF
 
File size: 5.32 MB
 
Length: 1 page
 
Reading level: Medium

What it contains

A service blueprint, similar to a journey map, outlines the key operational processes used to capture and asses how a service organisation completes various tasks across a user journey.

This tool is used as a way to visualise all touchpoints, activities, events and actions of a service between all users of a service (both internal and external)

Part 2 of the blueprint identifies all stakeholders' roles and responsibilities, including the injured workers and the steps required to identify and confirm the services needed to support the worker.