What it contains

This guide is for employee and volunteer services in the home and community, including:

  • meals on wheels
  • home maintenance
  • respite, attendant and personal care
  • home care
  • shopping and travel

This guidance includes:

  • planning services, including referral and assessment, and preparing a care or support plan
  • delivering services, including consultation and communication, training and induction
  • managing contractors and volunteers
  • common hazards, including manual handling, hazardous substances, occupational violence, infection control and driving
  • prevention methods for common home care services

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