What it contains
This guide is for employee and volunteer services in the home and community, including:
- meals on wheels
- home maintenance
- respite, attendant and personal care
- home care
- shopping and travel
This guidance includes:
- planning services, including referral and assessment, and preparing a care or support plan
- delivering services, including consultation and communication, training and induction
- managing contractors and volunteers
- common hazards, including manual handling, hazardous substances, occupational violence, infection control and driving
- prevention methods for common home care services