What it contains

This guide is for employee and volunteer services in the home and community, including:

• meals on wheels
• home maintenance
• respite, attendant and personal care
• home care
• shopping and travel

This guidance includes:

• planning services, including referral and assessment, and preparing a care or support plan
• delivering services, including consultation and communication, training and induction
• managing contractors and volunteers
• common hazards, including manual handling, hazardous substances, occupational violence, infection control and driving
• prevention methods for common home care services