Claims manual for WorkSafe agents
InfoThe claims manual is used by WorkSafe staff and WorkSafe agents who manage WorkCover claims.
On 16 April 2024 WorkSafe held a Scheme modernisation webinar about the changes under the Scheme Modernisation Act, how the changes will be applied and the types of claims impacted. The audience also had an opportunity to ask questions. If you missed the live webinar, you can watch this recording.
On 31 March 2024, a number of changes came into effect to modernise Victoria's WorkCover scheme.
These changes were made under the Workplace Injury Rehabilitation and Compensation Amendment (WorkCover Scheme Modernisation) Act 2024 (Scheme Modernisation Act).
The changes will deliver a more contemporary and sustainable scheme to make sure it continues to support Victorian workers in the future.
WorkSafe will continue to deliver enhanced, tailored support to workers through prevention, recovery and return to work.
The main changes to Victoria's WorkCover scheme are:
We'll also increase our support for injured workers, helping them recover and return to work safely.
If these changes affect your WorkCover claim, WorkSafe or your agent will send you a letter with more information about what this means for you and the additional support available.
Changes have been made to the eligibility criteria for mental injury compensation.
These changes will only apply to new mental injuries that occurred on, or after 31 March 2024.
A mental injury is now defined as an injury that:
A mental injury must meet this definition to be eligible for compensation.
For primary mental injury claims, employment must be the strongest or largest contributing cause of a worker's mental injury for it to be eligible for compensation.
Workers will not be eligible for compensation where a primary mental injury has been mainly caused by stress or burnout as a result of events that are considered usual or typical and are reasonably expected to occur in the course of their duties.
A worker may remain eligible for compensation in some situations, including:
There is now an additional requirement to continue to receive weekly payments after the 130-week second entitlement period.
To continue receiving weekly payments after 130 weeks, workers must:
The WPI requirement will only apply to claims that reached 130 weeks on, or after 31 March 2024.
A number of supporting changes have also been made to improve the way the WorkCover scheme operates and make sure the changes in the Scheme Modernisation Act are effective. These include:
Not all WorkCover claims will be impacted. If these changes affect your WorkCover claim, WorkSafe or your agent will send you a letter with more information about what this means and the additional support available.
Questions about the Scheme Modernisation Act can be emailed to [email protected]
WorkSafe Advisory is available between 8:00 am and 5:30 pm, Monday to Friday.
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The claims manual is used by WorkSafe staff and WorkSafe agents who manage WorkCover claims.
This form is for injured workers to fill out and submit a work-related injury claim.
Your mental health is important and we want to make sure you get the support you need.
The entitlement to weekly payments ceases at the expiration of the second entitlement period unless certain conditions are met.
Receiving weekly payments if you need time off work.
Information for IMEs about determining if a mental injury predominantly arose out of or in the course of employment.