Social media terms of use

Community etiquette, responding to and moderating social media comments, and your privacy.


Hours of operation

WorkSafe's social media accounts are monitored between 7:30am and 6:30pm, Monday to Friday. Comments made outside these hours will receive a response within normal hours of monitoring.

Social media community etiquette

Comments, visuals, videos and other types of material posted by individuals on our social media pages do not necessarily reflect the opinions or ideals of WorkSafe Victoria.

WorkSafe expects that users will not post any materials that defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. WorkSafe also expects users will not publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, misleading or unlawful material or information.

WorkSafe's social media pages are not intended as a place to report workplace safety issues or to discuss the details of individual claims, legal proceedings or personal information. Users must not disclose private, confidential or secure information. This includes private contact details or other personal or health information relating to an individual that would enable others to identify the individual or company involved (for example, the identity of an individual worker, injury claim numbers and/or any other information or status of their claim). WorkSafe expects users to respect and value the privacy of others.

WorkSafe expects that users will respect the intent and themes of its posts and the posts of others, and will not post inflammatory, extraneous or off-topic comments that could be considered trolling, and intentionally disrupt on-topic discussion.

Responding to and moderating social media comments

WorkSafe will endeavour to answer all posted questions as comprehensively as is appropriate and reasonable within this forum. If your answer requires highly specific or technical consideration, WorkSafe will advise you to contact its Advisory Service and further correspondence will not be entered into.

WorkSafe reserves the right to remove any content that falls into any of the above categories, or any other content it deems unsuitable, and to block any users who severely or consistently violate these terms of use. WorkSafe reserves the right to use any identifying information for the purposes of WorkSafe also reserves the right to change, amend, remove or add to these terms of use as appropriate, and without notice to you.

Please note that if your comment relates to an individual claim, WorkSafe reserves the right to refer your comments to relevant third parties (such as WorkSafe Agents) and contact you.

If you see anything on any of WorkSafe Victoria's social media pages that you believe breaches these Terms of Use, please contact us.

Your privacy

Be aware that any information you post on social media is available for the public to see. You should take care to check your individual privacy settings and the privacy policies associated with each social media platform. WorkSafe strongly recommends that you regularly check and configure the privacy settings for your profile to make sure that you know what information you are making available, and to which audience.

Please note that WorkSafe may collect information you provide on social media, such as your publicly visible details (which may include your name and photo), for the purpose of monitoring, evaluating and/or improving the quality of WorkSafe's services.

For more information about how your personal information will be handled by WorkSafe when you access and interact with any of its web presences, including its social accounts please visit WorkSafe's privacy statement.